Customer Care Representative I

Quest Diagnostics Incorporated; Tampa (FL); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) plan

Annual incentive plan

Education assistance through MyQuest

Employee stock purchase plan

Job summary

Quest Diagnostics Incorporated in Tampa, FL is seeking a Customer Care Representative I to deliver consistent, high-quality service across voice, email, chat, and other channels. The role emphasizes confidentiality and empathy when handling health information.

The position starts December 4th with onsite training at 4225 E Fowler Ave, then remote schedule (Tue-Sat or Sun-Thu) with 9:00 AM–8:30 PM ET shifts. Pay starts at $17.20 per hour, with potential annual bonus consideration.

Qualifications

• 1 year of related customer service experience.
• Healthcare and laboratory experience preferred.
• Confidentiality and quality-focused customer service required.

Responsibilities

• Supports assigned client groups with routine health-related customer excellence activities.
• Handles routine outbound health-related calls following scripts and procedures.
• Maintains complete confidentiality of health and personal information.
• Provides professional, respectful customer service with empathy when delivering sensitive health information.
• Responds to inquiries via telephone, fax, email, chat regarding testing and services.
• Supports client groups based on business needs.

Skills

Outlook

Excel

Phone systems

Chat

Automation

AI

Continuous improvement

Job description

Customer Care Representative I - Tampa, FL

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of aroutine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Start date: December 4th (must not have any time off during the first 90 days)

Training Location: Must be able to attend training ONSITE at 4225 E Fowler Ave Tampa, FL

Training Schedule: Monday to Friday, 8:00AM to 5:00PM Eastern, 4 weeks (Tentative)

Work Schedule: Remote, Tuesday to Saturday OR Sunday to Thursday, 8-hour shift, between the hours of 9:00 AM to 8:30 PM Eastern (Tentative)

Pay Range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Typically makes routine outbound, health related customer calls following set scripts, procedures.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Qualifications:

Required WorkExperience:

• 1-year related customer service excellenceexperience.

Preferred Work Experience:

• Health care and laboratory related experience.
• Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Physical and Mental Requirements:

• Consistent exceptional customer service, accuracy and quality focus required.

Knowledge and Competencies:

Align to Quest Culture & How We Work:

• CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
• CARE - We show each person they matter.
• COLLABORATION - We commit teamwork - inside and outside of Quest.
• CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.
• CURIOUSITY - We ask vital questions in search of richer answers.
• FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.

Skills:

• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
• Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.

73325

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.