Client Service Representative

Vicar Operating, Inc. dba VCA; Alaska; On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

VCA Alaska Pet Care is seeking a friendly Client Service Representative to join our four-doctor practice. You will be the first and last contact with clients, providing a polite, people-pleasing experience while supporting a low-stress environment for patients.

Pay starts at $20-$21 per hour DOE with no schedule restrictions and open availability to work 5/8's. Benefits include medical, dental, vision, paid vacation/sick days, 401(k), and pet discounts as part of our comprehensive package.

Qualifications

• Greet visitors and answer phones with a welcoming, helpful attitude.
• Assist clients with scheduling and confirming appointments.
• Explain fees and assist with payments and product/service recommendations.

Responsibilities

• Greet visitors, guide clients and their pets to exam rooms.
• Schedule and confirm appointments and follow-up calls.
• Explain fees and process payments and prescriptions when needed.
• Maintain patient records and ensure the front desk is organized and clean.

Skills

Customer service

Scheduling

Phone etiquette

Job description

Client Service Representative

Hello! We are seeking an experienced, friendly and compassionate Client Service Representative at VCA Alaska Pet Care. We are a thriving four Doctor practice with long term staff, a community aspect, and an emphasis on a low stress environment for all patients. We believe in offering top quality care to our Patients. As a Representative of the front desk you are the first and last contact with the client. A polite, people pleasing attitude is preferred. Training will be provided to you, to confidently boost your skills and long term success with us. Every team Member deserves to love their job and be just as excited as they were on day one, four years later. Prior veterinary clinic experience is not required. Pay starting at $20-$21 per hour DOE. We are looking for a candidate with no schedule restrictions and open availability to work 5/8's.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times- both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.

For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.