Client Service Representative

Cat Care Clinic of Naples LLC; Naples (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Paid holidays and PTO

Simple IRA Match

Feline-only medicine

Job summary

Cat Care Clinic of Naples LLC is seeking a veterinary receptionist to join our feline-only practice, where we set the standard for cat care. You’ll be the first contact for clients and their cats, delivering a warm, professional, and knowledgeable experience.

Responsibilities include greeting clients, handling calls about appointments and services, coordinating with the veterinary team to manage patient flow, and maintaining an organized reception area.

Qualifications

• Veterinary receptionist experience preferred, but we will train the right person.
• Excellent interpersonal skills and a genuine passion for cats.

Responsibilities

• Welcome clients and their cats with warmth, professionalism, and genuine care
• Answer phones and communicate confidently about appointments, services, and questions
• Coordinate with the veterinary team to keep appointments and patient flow moving smoothly
• Maintain a polished, organized, and welcoming reception area
• Learn about feline medicine so you can confidently represent the care we provide
• Contribute ideas that improve the client and patient experience

Skills

Communication

Customer service

Teamwork

Job description

About the Practice - Exclusively Feline. A Center of Excellence.

Cats deserve more than veterinary care that simply happens to include them - they deserve a practice built around them. Cat Care Clinic of Naples is a feline-only practice building an exceptional standard of medicine, patient experience, and client care. We're looking for a Veterinary Receptionist who wants to be part of that.

The Role

Our Receptionists are a critical part of the experience we create for every client and every cat. You'll be the first person many of our clients meet - your ability to create a calm, welcoming, and knowledgeable experience will set the tone for everything that follows. This is more than a front-desk position.

What You'll Do

• Welcome clients and their cats with warmth, professionalism, and genuine care
• Answer phones and communicate confidently about appointments, services, and questions
• Coordinate with the veterinary team to keep appointments and patient flow moving smoothly
• Maintain a polished, organized, and welcoming reception area
• Learn about feline medicine so you can confidently represent the care we provide
• Contribute ideas that improve the client and patient experience

Who We're Looking For

• A genuine cat person who understands cats have unique needs and personalities
• Warm, approachable, and naturally good with people
• Exceptionally dependable, organized, and detail-oriented
• Calm and compassionate with worried or emotional clients
• A strong communicator in person, by phone, and in writing
• A team player who takes pride in being part of something better than ordinary

Veterinary reception experience preferred, but we will train the right person. A great attitude, strong work ethic, and desire to learn matter most.

Why Join Us

• $17-$20/hour based on experience
• Paid holidays and PTO
• Health Insurance
• Simple IRA Match
• Feline-only medicine - work exclusively with cats
• Be part of building a practice that sets the standard for feline care
• A team that values excellence and supports one another