Client Service Representative

DeKalb Health; Manchester (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

100% company paid medical insurance

401(k) with employer contribution

Continuing education

Scrub allowance

Employee pet discounts

Paid holidays and generous PTO

Job summary

Veterinary Specialty Services in Manchester, MO is seeking dedicated Client Service Representatives to be the first and last point of contact for clients. You will support the emergency and specialty care team in a fast-paced hospital environment, delivering exceptional client service and maintaining orderly front desk operations.

Ideal candidates bring 2+ years of client service experience; veterinary or medical background preferred, with strong communication, cash handling, and willingness to

Qualifications

• Present a professional image.
• Excellent verbal and written communication skills.
• Attention to detail and multitasking skills are critical.
• Ideal candidates would have 2+ years of previous client service experience; veterinary or medical experience is preferred.
• Be self motivated and have a willingness to learn.
• Work closely with team members, doctors, and other VSS employees.
• Have had cash handling experience and have a base financial knowledge/understanding.
• Be comfortable in emergency situations; able to handle a face-paced, hospital environment.

Responsibilities

• Initial triage of incoming emergency patients, with the assistance of veterinary technicians.
• Ensuring that clients are checked-in, roomed and checked-out in a timely manner.
• Answering incoming calls to our emergency line and guiding callers with technicians and doctors.
• Ensuring the lobby, front desk and exam rooms are kept clean and tidy.

Skills

Client service experience

Vet/Medical experience

Cash handling

Verbal & written comms

Attention to detail

Multitasking

Professional image

Job description

• Location 1021 Howard George Dr,Manchester, MO, 63021,United States
• Employee Type Non-Exempt

Contact information

Description

Veterinary Specialty Services in Manchester, MO is looking for exceptional client service professionals to join our growing team! VSS has provided advanced specialized care for animals, collaborating with veterinarians throughout the St. Louis area, and beyond for over 25 years. We are a 24-hour specialty and emergency hospital committed to providing excellent, advanced care. Our state-of-the-art facility is fully equipped with advanced diagnostic equipment.

We are currently hiring for our evening shift working 4pm to 12am; weekend availability is required.

Our Client Service Representatives play a vital role in our hospital. They are who our clients first see when they arrive and the last they see as they leave. They are the link between our clients and the clinical team, and they must be an advocate for the hospital as well as our clientele. We strive to ensure a team oriented approach in our hospital and all members of staff, regardless of position, collectively work towards our common goal of providing excellent client service for our clients and top quality care for our patients. Responsibilities will include, but aren't limited to:

Responsibilities

• Initial triage of incoming emergency patients, with the assistance of veterinary technicians.
• Ensuring that the necessary operational efficiencies are met, ensuring that clients are checked-in, roomed and checked-out in a timely manner.
• Answering incoming calls to our emergency line and working with technicians and doctors to guide callers.
• Ensuring the lobby, front desk and exam rooms are kept clean and tidy.

Requirements

• Present a professional image
• Excellent verbal and written communication skills
• Attention to detail and multitasking skills are critical.
• Ideal candidates would have 2 + years of previous client service experience; veterinary or medical experience is preferred.
• Be Self Motivated and have a willingness to learn
• Work closely with team members, doctors, and other VSS employees
• Have had cash handling experience and have a base financial knowledge/understanding
• Be comfortable in emergency situations; able to handle a face-paced, hospital environment

Summary

At VSS you'll find multiple opportunities for advancement through various leadership roles throughout the hospital as you gain knowledge and look to advance your career. We work hard to provide employee development, additional education, mentorship and support for our team.

Benefits

We offer excellent benefits including:

• 100% company paid medical insurance
• 401(k) with employer contribution
• continuing education
• scrub allowance
• employee pet discounts
• paid holidays and a generous paid time off package

Compensation is based on experience and skill level.

For more information about VSS, please visit our website