Client Service Representative

Global TekMed Holdings; Las Cruces (NM); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) Plan

Medical Insurance

Paid Holidays

Paid Time off

Job summary

A healthcare technology company in Las Cruces, New Mexico, is seeking a dedicated client support professional to assist Veterans through innovative service. This role emphasizes exceptional client experiences, attention to detail, and effective communication. Candidates with a background in medical records or billing will excel. The position offers benefits like a 401(k) plan and medical insurance, with an environment that values character and a willingness to learn and grow.

Qualifications

• Experience in medical records, billing, or filing is a significant plus.
• Strong attention to detail and a history of impeccable follow-up.
• Excellent communication skills, both written and verbal.
• Basic knowledge of accounting principles.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Providing exceptional client experiences at every touchpoint.
• Maintaining detailed and accurate client records within our CRM.
• Showcasing an adeptness in understanding medical records, billing, and filing.
• Assisting with the seamless flow of documents and processes for client success.
• Collaborating closely with cross-functional teams to enhance service offerings.
• Other duties as assigned.

Skills

Experience in medical records

Strong attention to detail

Excellent communication skills

Basic knowledge of accounting principles

Proficiency in Microsoft Office

Excel proficiency

Education

HS Diploma or equivalent

Tools

Microsoft Excel

Job description

Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency.

POSITION OVERVIEW

As a pivotal part of our mission, you'll be responsible for assisting our clients, guiding and supporting them throughout their journey with us. This isn't about sales, it's about service. Ensuring our clients feel heard, valued, and understood is at the heart of your role.

SUPERVISORY RESPONSIBILITIES

None

ESSENTIAL DUTIES & RESPONSIBILITIES

• Providing exceptional client experiences at every touchpoint.
• Maintaining detailed and accurate client records within our CRM.
• Showcasing an adeptness in understanding medical records, billing, and filing.
• Assisting with the seamless flow of documents, processes, and strategies for client success.
• Collaborating closely with cross-functional teams to enhance our service offerings.
• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Experience in medical records, medical billing, or filing is a significant plus.
• Strong attention to detail and a history of impeccable follow-up.
• Excellent communication skills, both written and verbal.
• Basic knowledge of accounting principles.
• Proficiency in Microsoft Office, especially Excel.

EDUCATION & EXPERIENCE

While a HS Diploma or equivalency is welcome, what matters most to us is your character. Can you read and write in English? Communicate efficiently? Most importantly, are you eager to learn, grow, and passionately serve every single day? That's what we seek.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Prolonged periods of standing or sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be available to work weekends

BENEFITS

• 401(k) Plan
• Medical Insurance
• Paid Holidays
• Paid Time off

Equal Opportunity Employer

Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.