Client Service Representative

Pawfect Shine; Lancaster (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Paid training

Employee discounts on services

Opportunities for growth

Job summary

Pawfect Shine in Los Angeles, CA is seeking a friendly Client Service Representative to join our team. This role focuses on greeting clients and pets, scheduling and updating appointments, and supporting front desk operations in a pet-friendly salon environment.

The ideal candidate will have a high school diploma or equivalent, excellent communication skills, and a service-oriented attitude, with reliability and teamwork in a busy grooming facility setting.

Qualifications

• High school diploma or equivalent preferred.
• Excellent verbal communication and interpersonal skills.
• Friendly, professional, and service-oriented attitude.
• Strong organizational skills and attention to detail.
• Comfortable interacting with dogs and their owners.
• Reliable, punctual, and dependable.
• Ability to work effectively as part of a team.
• On-site work requirement in Los Angeles, CA.

Responsibilities

• Welcome clients and their pets in a friendly and professional manner.
• Schedule, confirm, and update client appointments.
• Assist with pet check-in and check-out procedures.
• Answer routine questions regarding grooming services and salon procedures.
• Communicate customer requests and pet care instructions to grooming staff.
• Maintain accurate client and appointment information.
• Process customer payments and provide receipts.
• Support the front desk and daily salon operations as needed.
• Provide a consistently positive experience for clients and their pets.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Teamwork

Customer service

Punctuality

Education

High school diploma or equivalent

Job description

Pawfect Shine is seeking a friendly, professional, and dependable Client Service Representative to join our team in Los Angeles. This position is ideal for someone who enjoys helping pet owners, communicating with customers, and creating a welcoming experience for both clients and their pets.

Responsibilities

• Welcome clients and their pets in a friendly and professional manner
• Schedule, confirm, and update client appointments
• Assist with pet check-in and check-out procedures
• Answer routine questions regarding grooming services and salon procedures
• Communicate customer requests and pet care instructions to grooming staff
• Maintain accurate client and appointment information
• Process customer payments and provide receipts
• Support the front desk and daily salon operations as needed
• Provide a consistently positive experience for clients and their pets

Qualifications

• High school diploma or equivalent preferred
• Excellent verbal communication and interpersonal skills
• Friendly, professional, and service-oriented attitude
• Strong organizational skills and attention to detail
• Comfortable interacting with dogs and their owners
• Reliable, punctual, and dependable
• Ability to work effectively as part of a team
• Must be available to work on-site in Los Angeles, CA

Compensation & Benefits

• $19–$25 per hour, depending on experience
• Full-time employment
• Paid training
• Supportive team environment
• Opportunities for professional growth and advancement
• Employee discounts on eligible services

Job Type

Full-time, On-site

Location

Los Angeles, CA