Client Service Representative

ConnectPay; Grosse Pointe (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Life insurance

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Tuition reimbursement

Job summary

ConnectPay in Grosse Pointe, Michigan is seeking an entry-level professional for payroll and data management. Responsibilities include reviewing payroll across states, maintaining CRM systems, and handling client interactions with integrity.

The ideal candidate will have strong organizational skills, be detail-oriented, and demonstrate professionalism. This position offers a comprehensive benefits package including health insurances and retirement options.

Qualifications

• Ability to work with web-based applications.
• Excellent organizational and time-management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information and analyze critical issues.
• Act with professionalism and urgency.
• Operate a 10-key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions helpful.
• Payroll Certification (FPC or CPP) a plus.

Responsibilities

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail.
• Update and maintain CRM system.
• Initiate ongoing client enrollment and onboarding.
• Handle inbound calls in a timely manner.
• Maintain confidentiality and act with integrity.

Skills

Web-based applications

Organizational skills

Time-management skills

Excellent communication

Client service orientation

Professionalism and urgency

10-key operation

Bookkeeping knowledge

Education

Associate’s degree or equivalent

Job description

Job Description

Entry‑level role servicing clients’ payroll and data management needs, resolving payroll discrepancies while maintaining confidentiality.

Key Responsibilities

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail, accurately complete tasks under deadline.
• Update and maintain CRM system.
• Initiate ongoing client enrollment, education, and onboarding.
• Effectively handle inbound calls in a timely and friendly manner.
• Maintain confidentiality and act with integrity while handling sensitive information.
• Perform other duties as assigned.

Qualifications

• Ability to work with web‑based applications.
• Excellent organizational and time‑management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
• Act with professionalism and urgency.
• Operate a 10‑key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions helpful.
• Payroll Certification (FPC or CPP) a plus.
• Associate’s degree or equivalent.

Additional Information

ConnectPay offers a salary commensurate with experience, a competitive benefits package including life, health, dental, vision, 401(k) retirement, and tuition reimbursement. EOE.