Client Service Representative

ConnectPay; Fairfield (CT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Life and health insurance

Dental and vision coverage

401(k) retirement plan

Tuition reimbursement

Job summary

ConnectPay is looking for an entry-level role to service clients’ payroll and data management needs in Fairfield, Connecticut. You will review and process payroll across multiple states while maintaining meticulous attention to detail and confidentiality.

The ideal candidate has an Associate’s degree or equivalent and is skilled in web-based applications, organizational management, and client service orientation. A competitive benefits package is offered, including health, dental, and 401(k) retirement.

Qualifications

• Ability to work with web-based applications.
• Excellent organizational and time-management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues.
• Act with professionalism and urgency.
• Operate a 10-key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions helpful.
• Payroll Certification (FPC or CPP) a plus.

Responsibilities

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail and meet deadlines.
• Update and maintain CRM system.
• Initiate ongoing client enrollment and education.
• Effectively handle inbound calls in a timely manner.
• Maintain confidentiality while handling sensitive information.
• Perform other duties as assigned.

Skills

Web-based applications

Organizational skills

Communication

Client service orientation

Time management

Education

Associate’s degree or equivalent

Job description

Job Description

Entry‑level role servicing clients’ payroll and data management needs, resolving payroll discrepancies while maintaining confidentiality.

Key Responsibilities

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail, accurately complete tasks under deadline.
• Update and maintain CRM system.
• Initiate ongoing client enrollment, education, and onboarding.
• Effectively handle inbound calls in a timely and friendly manner.
• Maintain confidentiality and act with integrity while handling sensitive information.
• Perform other duties as assigned.

Qualifications

• Ability to work with web‑based applications.
• Excellent organizational and time‑management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
• Act with professionalism and urgency.
• Operate a 10‑key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions helpful.
• Payroll Certification (FPC or CPP) a plus.
• Associate’s degree or equivalent.

Additional Information

ConnectPay offers a salary commensurate with experience, a competitive benefits package including life, health, dental, vision, 401(k) retirement, and tuition reimbursement. EOE.