Client Service Representative

Vicar Operating, Inc. dba VCA; Fort Collins (CO); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Health & wellness benefits

401k with company match

Insurance (health/dental/vision)

Paid time off (vacation/sick)

Job summary

VCA Fort Collins Animal Hospital, located in Fort Collins, Colorado, seeks a full-time CSR to join a cohesive, tenured team. The role involves front desk duties, scheduling, and client communication. Pay starts at $17–$18 per hour, depending on experience, with a four 10-hour shift schedule.

The ideal candidate will navigate computer systems, handle financial transactions, and provide superb customer service while expanding knowledge of veterinary medicine in a AAHA-accredited facility.

Qualifications

• Front desk experience or customer-facing role preferred.
• Able to navigate computer systems and process payments.
• Strong verbal and written communication; articulate and friendly.

Responsibilities

• Greet visitors and answer phones.
• Schedule and confirm appointments; follow up with clients.
• Present and explain fees; process payments.
• Educate clients on products, services, and pet care.
• Maintain medical records and hospital paperwork.
• Ensure cleanliness and upkeep of the facility.

Skills

Customer service

Communication

Computer skills

Financial transactions

Willingness to learn

Job description

VCA Fort Collins Animal Hospital located in Fort Collins Colorado is looking for a full-time CSR who enjoys practicing advanced medicine with a cohesive, tenured team. This position is full-time with approximately four 10 hour shifts a week; compensation starts at $17/hr - $18/hr based on experience.

The ideal candidate for this position must be capable of navigating computer operating systems, financial transactions, possess superb customer service skills, have articulate communication, and have a willingness to expand their knowledge of the veterinary medical field.

Responsibilities

Customer service functions, including: greeting visitors and answering telephones Scheduling and confirming appointments Placing outbound calls for follow-ups and reaching out to prospective clients Presenting and explaining fees, including processing payments Recommending, selecting, and obtaining products and services, including prescriptions Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care Managing medical records, charts, reports and correspondence Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside

Our General practice small animal hospital is AAHA accredited and practices gold-standard medicine. We offer routine and medical concern exams, general vaccinations, in-house laboratories (CBC, chemistry, HWT, FeLV/FIV tests, UA, etc.), advanced and routine send-out diagnostics through Antech, domestic and international health certification, onsite ultrasound, and digital radiographs. We also work with two board-certified radiologists for more advanced ultrasound diagnostics/procedures. Our hospital offers surgical procedures such OHE, neuter, gastropexy, splenectomy, and more. Our dental services are always performed under gas anesthesia and include: ultrasonic cleaning/polishing, full-mouth digital radiographs, complete dental charting, bonding, and extractions. For more advanced dental procedures, we partner with a board-certified small animal dentists to complete these cases in hospital.

Location

Fort Collins, Colorado offers the best of both worlds with city amenities and nature just around the corner. Explore life on the water at Horsetooth Reservoir or Boyd Lake State Park; where standup paddle boards, jet skis, kayaks, and boats are available to rent on warm summer days. Visit the Poudre Canyon for local camping and river rafting. Or simply explore our numerous bike paths and hiking trails. Looking for non-outdoor based activities? Fort Collins has you covered. Walk through historic Old Town and sample a variety of delicious cuisine or browse the local boutiques. With a short drive to the Mile High City of Denver, you can expand your options for food, drinks, museums, activates, and travel through Denver International Airport.

Benefits

• Health & Wellness Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
• 401k retirement savings plan with company match
• Health/dental/vision insurance, infertility benefits, gender affirmation services
• Paid parental, vacation and sick leave
• Professional Development Continuing Education Allowance and paid Continuing Education Days
• WOOF University – offering abundant CE for Doctors and Staff
• VCA Academy’s Mentorship Program – participate as a mentee or mentor in a GP or ER setting
• Opportunities to participate in a robust Clinical Studies program
• Up to 100% Pet Care Discount for your own pets
• 100% paid professional liability coverage
• 100% paid life insurance
• 100% paid short-term disability insurance
• Access to a network of 5,000 doctors, including more than 600 specialists

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.