Client Service Representative

Draftomat; Florida; On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Supportive office environment

Job summary

Draftomat in Florida seeks a professional Client Service Representative to support customer relationships, scheduling, and day-to-day office coordination. You will respond to inquiries, handle appointments, maintain client records, and assist with billing while coordinating with field teams to ensure timely service.

The ideal candidate is customer-focused, with strong communication and organizational skills, reliable, detail-oriented, and comfortable using scheduling software.

Qualifications

• Experience in customer service or office support preferred.
• Strong communication and organizational skills.
• Proficiency with basic computing and scheduling software.

Responsibilities

• Respond to client inquiries via phone, email, and in person.
• Schedule landscaping, maintenance, and service appointments.
• Maintain accurate client records and service requests.
• Coordinate with field teams to ensure timely service.
• Assist with billing support and account management.
• Support office administrative tasks as needed.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Professionalism

Tools

Scheduling software

Computer basics

Job description

About Us

Draftomat is a professional landscaping and grounds maintenance company providing dependable outdoor maintenance solutions for residential and commercial clients. Our focus is on exceptional customer care, reliable service, and maintaining clean, visually appealing outdoor environments.

Job Summary

We are seeking a professional and customer-focused Client Service Representative to support customer relationships, service scheduling, and day-to-day office coordination. This role is ideal for someone with strong communication skills who enjoys helping clients and supporting business operations.

Key Responsibilities

• Respond to client inquiries via phone, email, and in-person communication
• Schedule landscaping, maintenance, and service appointments
• Maintain accurate client records and service requests
• Coordinate with field teams to ensure timely service completionResolve customer concerns and provide service updates
• Assist with billing support and account management
• Support office administrative tasks as needed

Qualifications

• Previous customer service, client relations, or office support experience preferred
• Strong communication and organizational skills
• Basic computer proficiency and scheduling software experience
• Detail-oriented and dependable
• Professional and customer-first attitude

Compensation & Benefits

• Pay: $19 - $29 per hour
• Full-time stable employment
• Paid training
• Career advancement opportunities
• Supportive office environment