Call Center Representative

Draftomat; Florida; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid training

Career development opportunities

Supportive team environment

Full-time position

Job summary

Draftomat is hiring a Call Center Representative to support customers with service inquiries, appointment scheduling, and account help. The role emphasizes clear communication and top-notch service in a fast-paced setting.

You will handle calls, verify schedules, provide updates, and maintain accurate records while collaborating with the scheduling team. This full-time position offers paid training, opportunities for career growth, and a supportive team environment.

Qualifications

• Excellent phone communication skills.
• Comfortable handling high call volumes.
• Basic computer and data entry skills.
• Strong organizational and multitasking abilities.
• Positive and professional attitude.

Responsibilities

• Handle inbound and outbound customer calls.
• Schedule and confirm landscaping service appointments.
• Provide customers with service information and updates.
• Maintain accurate records of customer interactions.
• Support office and scheduling teams with daily communication tasks.

Skills

Phone communication

High call volumes

Data entry

Organizational skills

Professional attitude

Tools

Basic computer skills

Job description

About Us

Draftomat specializes in landscaping and grounds maintenance services designed to keep residential and commercial outdoor spaces clean, organized, and visually appealing. Our customer support team helps ensure smooth communication and scheduling for our growing client base.

Job Summary

We are looking for motivated and professional Call Center Representative to assist customers with service inquiries, appointment scheduling, and account support. This role requires strong communication skills and the ability to provide excellent customer service in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound customer calls
• Schedule and confirm landscaping service appointments
• Provide customers with service information and updates
• Maintain accurate records of customer interactions
• Support office and scheduling teams with daily communication tasks

Qualifications

• Excellent phone communication skills
• Comfortable handling high call volumes
• Basic computer and data entry skills
• Strong organizational and multitasking abilities
• Positive and professional attitude

Compensation & Benefits

• Pay: $19 - $27 per hour
• Full-time position
• Paid training
• Career development opportunities
• Supportive team environment

Work Schedule

• Monday to Friday