Client Service Representative

Draftomat; Florida; On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Supportive office environment

Full-time stable employment

Job summary

Draftomat is seeking a professional Client Service Representative to support client relationships, service scheduling, and day-to-day office coordination in Florida. This role suits someone with strong communication skills who enjoys helping clients and supporting daily operations.

You will respond to inquiries, schedule appointments, maintain client records, coordinate with field teams, and assist with billing and administrative tasks. The position offers full-time stability and paid training.

Qualifications

• Experience in customer service or office support preferred.
• Strong communication and organizational skills.
• Basic computer proficiency and scheduling software experience.

Responsibilities

• Respond to client inquiries via phone, email, and in-person communication.
• Schedule landscaping, maintenance, and service appointments.
• Maintain accurate client records and service requests.
• Coordinate with field teams to ensure timely service completion.
• Resolve customer concerns and provide service updates.
• Assist with billing support and account management; support office tasks.

Skills

Customer service

Communication

Scheduling software

Computer proficiency

Detail-oriented

Professional attitude

Tools

Scheduling software

Job description

About Us

Draftomat is a professional landscaping and grounds maintenance company providing dependable outdoor maintenance solutions for residential and commercial clients. Our focus is on exceptional customer care, reliable service, and maintaining clean, visually appealing outdoor environments.

Job Summary

We are seeking a professional and customer-focused Client Service Representative to support customer relationships, service scheduling, and day-to-day office coordination. This role is ideal for someone with strong communication skills who enjoys helping clients and supporting business operations.

Key Responsibilities

• Respond to client inquiries via phone, email, and in-person communication
• Schedule landscaping, maintenance, and service appointments
• Maintain accurate client records and service requests
• Coordinate with field teams to ensure timely service completionResolve customer concerns and provide service updates
• Assist with billing support and account management
• Support office administrative tasks as needed

Qualifications

• Previous customer service, client relations, or office support experience preferred
• Strong communication and organizational skills
• Basic computer proficiency and scheduling software experience
• Detail-oriented and dependable
• Professional and customer-first attitude

Compensation & Benefits

• Pay: $19 - $29 per hour
• Full-time stable employment
• Paid training
• Career advancement opportunities
• Supportive office environment