Client Service Representative

Central Wyoming Counseling Center; Casper (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Wyoming Counseling Center in Casper, WY is seeking a Client Service Representative to be the friendly first contact for clients and guests.

You will greet visitors, coordinate front-desk activities, and support the organization with administrative tasks during 8:00 AM–5:00 PM, Monday through Friday.

Applicants should have a high school diploma or GED and experience with EMR platforms; CPC coding, ICD-10, and behavioral health CPT codes are preferred.

Qualifications

• High school Diploma or GED required.
• Experience with EMR software platforms is preferred.
• CPC coding and ICD-10 proficiency preferred; knowledge of behavioral health CPT codes is a plus.
• Professional certification in behavioral health coding (e.g., AAPC) is preferred.

Responsibilities

• Welcome clients and coordinate front-desk activities.
• Provide administrative support and handle calls and mail.
• Redirect calls and assist staff as needed.

Skills

EMR platforms

CPC coding

ICD-10 proficiency

Behavioral health CPT codes

Behavioral health coding cert

Education

High school Diploma or GED

Job description

Are you looking for a fulfilling and rewarding career? Central Wyoming Counseling Center is looking for a Client Service Representative! We are looking for individuals who:

• Have experience with EMR (Electronic Medical Record) platforms


• Have experience with CPC (coding), ICD-10 and Behavioral health CPT codes (Preferred)


• Have a Professional Certificate (i.e. AAPC) in behavioral health coding (Preferred)


• Are Compassionate


• Enjoy Helping Others


• Are Empathetic


• Are Caring

ROLE

The Client Service Representative is the first point of contact for our clients. You will welcome guests and greet people who visit Central Wyoming Counseling Center (CWCC).

Work Hours: 8:00 AM-5:00 PM Monday through Friday

QUALIFICATIONS

Education: High school Diploma or GED required

Experience: Experience with Electronic Medical Record (EMR) software platforms Prefer CPC (coding); demonstrated ICD-10 proficiency; Experience with ICD-10 and behavioral health CPT codes, and healthcare reimbursement practices. Prefer professional certification (i.e. AAPC) in behavioral health coding.

JOB SUMMARY

The Client Service Representative is primarily responsible for offering administrative support across the organization. This position will coordinate front-desk activities, distribute correspondence, and re-direct phone calls.

If you meet the above qualifications, this is the role for you!