Client Access Representative | Part-Time Opportunity

Upstate Caring Partners, Inc.; City of Rome (NY); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan 403(b)

Paid time off

Tuition reimbursement

Life Insurance

Job summary

Community Health and Behavioral Services (CHBS) is expanding its outpatient mental health clinic and seeks a Client Access Representative to join the interdisciplinary team. This role can be full-time or part-time and focuses on reducing barriers to care for children, families, and adults.

As the first point of contact, you will handle intake and referrals, schedule appointments, coordinate with nurses and clinicians, and help navigate insurance and billing processes.

Qualifications

• High School Diploma or equivalent; Associate’s Degree in Office Technologies preferred.
• 1–3 years of experience in a physician’s office or similar healthcare setting.
• Solid understanding of Medicare/Medicaid and third-party insurance payers.
• Valid New York State Driver’s License.

Responsibilities

• Be the first point of contact for clients seeking behavioral health services.
• Assist clients with scheduling and navigate the scheduling process with empathy and efficiency.
• Identify and resolve barriers to care, such as transportation or limited access to technology.
• Process referrals and intakes from community partners, hospitals, and treatment centers to facilitate timely access to services.
• Coordinate communications with nurses, clinicians, and medical providers to ensure seamless care.
• Perform administrative tasks: maintain correspondence, generate reports, update databases, and schedule appointments and events.
• Initiate billing processes, verify insurance coverage, obtain authorizations, and collect co-pays and outstanding balances.
• Coordinate Medicaid transportation and interpreter arrangements.
• Ensure compliance with regulations and maintain service quality.

Education

High School Diploma or equivalent

Associate’s Degree in Office Technologies (preferred)

Job description

Client Access Representative | Full-Time & Part-Time Opportunities Available!

Are you someone who thrives in a dynamic, people-centered environment? Do you believe in the power of accessible mental health care and want to be part of a team that’s making a real difference in the lives of children, families, and adults? If so, we invite you to explore a rewarding opportunity with Community Health and Behavioral Services (CHBS).

CHBS is a growing outpatient mental health clinic dedicated to serving the diverse needs of our community. As we expand our services to meet increasing demand, we are seeking a Client Access Representative (CAR) to join our interdisciplinary team. This part-time role is ideal for individuals who are passionate about helping others, enjoy problem-solving, and excel in fast-paced environments.

Core Responsibilities

As a Client Access Representative, you will play a pivotal role in ensuring that clients can easily and efficiently access the care they need. You’ll be the first point of contact, whether by phone or in person, for individuals seeking behavioral health services. Your work will directly support our mission to reduce barriers to care and foster a welcoming, supportive experience for every client.

Your Responsibilities Will Include

• Welcoming clients with warmth and professionalism, creating a safe and inviting atmosphere from the very first interaction.
• Listening actively to understand each client’s unique needs and helping them navigate the scheduling process with empathy and efficiency.
• Identifying and resolving barriers to care, such as transportation challenges or limited access to technology, ensuring no one is left behind.
• Processing referrals and intakes, gathering essential information from community partners, hospitals, and treatment centers to facilitate timely access to services.
• Managing communications, including answering phones, taking messages, and coordinating with nurses, clinicians, and medical providers to ensure seamless care.
• Handling administrative tasks, such as maintaining correspondence, generating reports, updating databases, and scheduling appointments, meetings, and events.
• Initiating billing processes, verifying insurance coverage, obtaining authorizations, and collecting co-payments and outstanding balances.
• Coordinating support services, including Medicaid transportation and interpreter arrangements.
• Ensuring compliance with all relevant regulations and standards, maintaining the integrity and quality of our services.

Qualifications

We’re looking for someone who is not only organized and detail-oriented but also deeply committed to helping others. Ideal candidates will have:

• A High School Diploma or equivalent (Associate’s Degree in Office Technologies is preferred)
• 1–3 years of experience working in a physician’s office or similar healthcare setting
• A solid understanding of Medicare/Medicaid and third-party insurance payers
• A valid New York State Driver’s License

Benefits

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.

• Comprehensive Health/Dental/Vision
• Direct Deposit
• Flexible Spending Account (FSA)
• Retirement Plan 403(b)
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation and Employee Leave)
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org