Client Service Representative

VCA Animal Hospitals; BLOOMINGTON (MN); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Mental Health program

Full healthcare

Paid Time Off

401(k)

Pet care discounts

Leadership mentorship

Job summary

VCA Bloomington Animal Hospital in Bloomington, MN is seeking a friendly Client Service Representative to be the welcoming face of our hospital. You will greet clients and their pets, answer phones, schedule appointments, manage client communications, and help explain services and fees.

You will maintain accurate records, assist with prescriptions and products, and support the veterinary team to ensure a smooth, caring visit.

Qualifications

• Previous customer service or veterinary reception experience preferred.
• Excellent communication and multitasking skills.
• Positive attitude with a passion for helping people and their pets.
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Welcome clients and patients with professionalism and compassion.
• Answer phones, schedule appointments, and manage client communications.
• Process payments and explain hospital services and fees.
• Maintain accurate medical records and client information.
• Assist clients with prescription requests, products, and general pet care information.
• Help keep the hospital clean, organized, and running efficiently.

Skills

Customer service

Communication

Multitasking

Veterinary reception experience

Job description

Join our team at VCA Bloomington Animal Hospital!

We are seeking a friendly, organized, and customer-focused Client Service Representative (CSR) to be the welcoming face of our hospital. As the first point of contact for clients and their pets, you'll play a vital role in creating an exceptional experience while supporting our veterinary team.

What You'll Do

• Welcome clients and patients with professionalism and compassion.
• Answer phones, schedule appointments, and manage client communications.
• Process payments and explain hospital services and fees.
• Maintain accurate medical records and client information.
• Assist clients with prescription requests, products, and general pet care information.
• Help keep the hospital clean, organized, and running efficiently.

What We're Looking For

• Previous customer service or veterinary reception experience preferred.
• Excellent communication and multitasking skills.
• Positive attitude with a passion for helping people and their pets.
• Ability to thrive in a fast-paced, team-oriented environment.

At VCA Bloomington Animal Hospital, our mission is simple: Your pet's health is our top priority, and excellent service is our goal. If you're passionate about delivering outstanding client experiences and making a difference every day, we'd love to hear from you!

Compensation

Pay range is $ 16.49 - $18.50/hr and is negotiable based on experience, skills, knowledge, abilities and other relevant credentials.

Total Rewards

As a VCA Associate, eligible full-time employees receive a comprehensive benefits package, including:

• Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.
• Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.
• Paid Time Off: Paid vacation, sick, parental, and bereavement leave.
• Financial Support: 100% employer-paid short-term and long-term disability and life insurance coverage equal to one year's salary.
• Protection: Access to the Better Together Fund for crisis support in qualifying situations.
• Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.
• Discounts: Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions.
• Programs: Leadership development and mentorship programs.
• Retirement: 401(k) retirement savings plan with increasing employer contribution.
• Pet Care Perks: Generous pet care discounts and VIP programs.
• Legal Resources: Access to legal resources for common legal services.
• Transfer Opportunities: Nationwide hospital transfer opportunities.

Address

8830 Lyndale Ave S, Bloomington, MN 55420

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com