Client Service Representative

VCA Animal Hospitals; Apple Valley (MN); On-site; USD 15,153 - 24,796; Full time

Benefits offered by this job

Mental health

Health insurance

Paid time off

CE allowance

401(k) plan

Pet discounts

Job summary

VCA Cedar View Animal Hospital in Apple Valley, MN seeks a full-time Client Service Representative to greet clients, manage appointments, and guide pets to exam rooms. You will explain fees, process payments, and help customers choose services and prescriptions with a friendly, professional approach.

Experience in veterinary or customer service is a plus, and training is available. The role emphasizes high-quality client communication, organization, and teamwork in a busy hospital setting.

Qualifications

• A passion for animals and a strong desire to provide exceptional care and support.
• Previous experience in a veterinary, animal care, or customer service setting is a plus, but not required.
• Strong communication skills with a friendly and professional demeanor.
• Willingness to learn new skills and grow within the veterinary field.
• High school diploma or equivalent required.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and contacting prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and providing basic pet care advice.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and keeping the facility neat and clean inside and outside.

Skills

Customer service

Communication skills

Friendly demeanor

Team player

Education

High school diploma or equivalent

Job description

Who We Are

VCA Cedar View Animal Hospital, located in Apple Valley, Minnesota, has been a pioneer in the veterinary community for over 40 years. Our four-doctor practice works hard to deliver the best medical care for our patients.

We are proudly an AAHA‑accredited hospital providing Preventative/Routine medical care. In addition to our general Veterinary services, we offer advanced services such as orthopedic surgeries, advanced soft tissue surgeries, ultrasounds, and specialty dermatology visits on‑site through outside specialists.

Schedule

Full-time opportunities, with flexible scheduling.

Compensation

$ 16.49 to $18.50 / hr. Starting range is determined by skill set and years of experience in the field. Financial growth opportunities available.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Requirements

• A passion for animals and a strong desire to provide exceptional care and support
• Previous experience in a veterinary, animal care, or customer service setting is a plus, but not required — we’re happy to train the right candidate!
• Strong communication skills with a friendly and professional demeanor
• Willingness to learn new skills and grow within the veterinary field
• High school diploma or equivalent required

Benefits of Joining

• Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self‑care, and meditation resources.
• Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.
• Paid Time Off: Paid vacation, sick, parental, and bereavement leave.
• Financial Support: 100% employer‑paid short‑term and long‑term
• Protection: Access to the Better Together Fund for crisis support in qualifying situations.
• Perks: Rabies prophylaxis vaccine and titer testing.
• Education: Continuing Education (CE) allowance for veterinarians and credentialed veterinary technicians, along with access to WOOF University®, which includes RACE‑approved courses.
• Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.
• Sponsorships: Penn Foster and VTNE test prep sponsorships, as well as VTNE prep courses.
• Discounts: Discounted Low‑Stress Handling, Fear Free, and AAFP Cat‑Friendly certifications, along with VETGirl and VIN subscriptions.
• Freebies: Free NAVTA membership and a free subscription to Plumb’s.
• Programs: Leadership development and mentorship programs.
• Retirement: 401(k) retirement savings plan with increasing employer contribution.
• Full Coverage: 100% employer‑paid professional liability coverage and life insurance coverage equal to one year's salary.
• Pet Care Perks: Generous pet care discounts and VIP programs.
• Advisory Services: Student loan advisory services, tools, and resources.

Location

7545 147th St W, Apple Valley, MN 55124

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com