Client Service Representative

VCA Animal Hospitals; Blairstown (NJ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Blairstown Animal Hospital is hiring a Full-Time Client Service Representative to greet clients, answer phones, schedule appointments, check clients in and out, and process payments in a friendly, professional reception area. As the face of the practice, you will educate clients on services and non-medical pet care, promote products, keep the lobby tidy, and support the team.

Hours are Monday–Friday with some evenings and rotating Saturdays; pay ranges from $18.00 to $21.00 per hour plus

Qualifications

• Friendly and with excellent communication skills.
• Greet visitors, answer telephones, schedule appointments, and check clients in and out.
• Present and explain fees, including processing payments.
• Maintain a neat and clean facility.
• Recommending and educating clients on services and products.
• Educate clients on non-medical pet care.

Responsibilities

• Greeting visitors and answering telephones.
• Scheduling appointments and checking clients in and out.
• Processing payments and explaining fees to clients.
• Maintaining hospital cleanliness and organization.

Skills

Customer service

Communication skills

Reception experience

Payment processing

Team player

Job description

VCA Blairstown Animal Hospital is seeking a Full-Time Client Service Representative who is friendly and has excellent communication skills to represent our hospital in the reception area. We are proudly an AAHA-Accredited hospital that has been serving the community for decades and we value our long-term relationships with our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, scheduling appointments, and checking clients in and out.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times.
• Recommending and educating clients on all of the services and products offered that are available to each client.
• Answering questions regarding products and services, including educating clients on non-medical pet care (i.e., heartworm prevention, vaccines, and flea & tick control).

Full-Time hours include Monday-Friday with some evening hours and rotating Saturdays. This position pays $18.00-$21.00 dependent on experience, education, certification, etc.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com