Client Service Represenative for a busy Emergency/Specialty/General Practice Hospital

Pet Services of Washington, P.S.; Walnut Creek (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in Walnut Creek, CA seeks an experienced Client Service Representative to join our team full time. As the face of the practice, you will greet clients and their pets, schedule visits, and guide them through exams with professionalism and care.

You will communicate fees, process payments, educate clients on pet care, and help manage medical records while keeping the hospital clean and welcoming for every visitor.

Qualifications

• Experience in client service roles.
• Excellent interpersonal and communication skills.
• Ability to guide clients and their pets to exam rooms.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-ups and reach out to prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions regarding products and services and educate clients on pet care.
• Manage medical records, charts, reports and correspondence.
• Maintain hospital cleanliness and ensure a neat appearance inside and outside.

Skills

Customer service

Scheduling

Communication

Client relations

Job description

Job Description

We are seeking an experienced Client Service Representative to join our team full time.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.


• Scheduling and confirming appointments.


• Placing outbound calls for follow-ups and reaching out to prospective clients.


• Presenting and explaining fees, including processing payments.


• Recommending, selecting, and obtaining products and services, including prescriptions.


• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).


• Managing medical records, charts, reports and correspondence.


• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Benefits

We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more! Hourly wage is dependent on experience, but starts at $24-25/hr.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).