Client Service Rep - Vet Clinic, Pet Discounts & Growth

VCA Animal Hospitals, Inc; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation and sick time

401(k) with employer contribution

Pet discounts

Job summary

VCA Augustine Loretto Animal Hospital in Jacksonville, FL seeks a friendly and organized Client Service Representative (CSR) to join our veterinary team. As the first point of contact, you will deliver exceptional customer service, manage appointments, and support daily hospital operations while upholding high standards of client care.

The CSR will handle payments, explain services, and assist with products and prescriptions, contributing to a positive client and patient experience in a

Qualifications

• Minimum of one year of customer service experience.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced veterinary hospital environment.

Responsibilities

• Greet clients warmly and manage multi-line phones.
• Schedule and confirm appointments to support patient flow.
• Process payments and explain services to clients.
• Assist with product and prescription requests per hospital protocols.
• Maintain organized medical records and communicate with team.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Multi-line phones

Education

High School Diploma/GED

Tools

Microsoft Office

Vet practice software

Job description

VCA Augustine Loretto Animal Hospital in Jacksonville, FL seeks a friendly and organized Client Service Representative (CSR) to join our veterinary team. As the first point of contact, you will deliver exceptional customer service, manage appointments, and support daily hospital operations while upholding high standards of client care.

The CSR will handle payments, explain services, and assist with products and prescriptions, contributing to a positive client and patient experience in a