Client Service Representative

Vicar Operating, Inc. dba VCA; Illinois; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental/vision insurance

Paid vacation and sick time

401(k) with employer contribution

Pet product discounts

Continuing education opportunities

Wellness resources

Job summary

VCA Augustine Loretto Animal Hospital in Jacksonville, FL is hiring a friendly, organized Client Service Representative (CSR) for full-time, on-site work. You will be the first and last contact for clients, greet and assist pets, manage appointments, and support daily hospital operations with professional communication and empathy.

The role emphasizes welcoming service, accurate records, fee processing, and collaboration with veterinarians and staff to ensure high-quality patient care.

Qualifications

• Minimum of one year of customer service experience.
• High School Diploma or GED or equivalent.
• Strong verbal and written communication with active listening.
• Compassion for pets and people; calm, empathetic, and professional.
• Sound judgment for fast-paced environments; problem-solving ability.
• Proficiency in Microsoft Office; veterinary practice software a plus.
• Availability to work non-traditional hours including evenings, weekends and holidays.

Responsibilities

• Deliver exceptional customer service by greeting clients and handling multi-line phones.
• Schedule, confirm, and manage appointments to support patient flow.
• Place outbound calls for reminders and outreach to prospective clients.
• Present and collect fees; process payments professionally.
• Recommend products and services, including prescriptions, per hospital protocol.
• Answer questions and provide education on general pet care and husbandry.
• Maintain accurate medical records, charts, and correspondence.
• Communicate clearly with veterinarians and staff to ensure continuity of care.

Skills

Communication

Active listening

Empathy

Flexibility

Education

High School Diploma/GED

Tools

Microsoft Office

Veterinary practice management software

Job description

VCA Augustine Loretto Animal Hospital – Jacksonville, FL Full‑Time VCA Augustine Loretto Animal Hospital is seeking a friendly, organized, and compassionate Client Service Representative (CSR) to join our veterinary team. As a CSR, you are often the first and last point of contact for our clients and play a critical role in creating a welcoming, supportive, and professional client experience while supporting daily hospital operations. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people and their pets, and understands how strong communication, organization, and teamwork contribute to high-quality patient care.

Essential Functions

• Deliver exceptional customer service by warmly greeting clients, answering multi-line phones, and escorting clients and their pets to exam rooms
• Schedule, confirm, and manage appointments efficiently to support patient flow
• Place outbound calls for appointment reminders, follow-ups, and outreach to prospective clients
• Present, explain, and collect fees, including processing payments accurately and professionally
• Recommend, select, and process products and services, including prescription requests, in accordance with hospital protocols
• Answer client questions regarding products and services and provide education on general animal husbandry and non-medical pet care (e.g., heartworm prevention, flea and tick control, basic house training)
• Maintain accurate and organized medical records, charts, reports, and correspondence
• Communicate clearly and effectively with veterinarians and support staff to ensure continuity of care and excellent service

Qualifications

• Minimum of one year of customer service experience
• High School Diploma/GED or equivalent
• Strong verbal and written communication skills with an emphasis on active listening
• Compassion for pets and people, with the ability to remain calm, empathetic, and professional
• Sound judgment and decision-making skills in a fast-paced environment
• Ability to learn and apply new information to daily workflows and problem-solving
• Proficiency in Microsoft Office; experience with veterinary practice management software is a plus
• Availability to work non-traditional hours, including evenings, weekends, and holidays
• Ability to lift up to 40 lbs. and work in an environment with exposure to animals, allergens, noises, odors, and other hazards associated with a veterinary hospital

Benefits & Total Rewards

We offer competitive compensation and a comprehensive benefits package, which may include:

• Medical, dental, and vision insurance
• Paid vacation and sick time
• 401(k) with employer contribution
• Generous personal pet care and product discounts
• Continuing education and professional development opportunities
• Free mental health and wellness resources
• Referral bonuses and career advancement programs
• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Why VCA

At VCA Animal Hospitals, we are committed to supporting our Associates and investing in your career growth. We foster an inclusive, respectful, and collaborative workplace where your ideas are encouraged and your contributions matter. Our team meets regularly, values open communication, and works together to overcome challenges while maintaining a positive, goal-driven culture. We are seeking motivated individuals who are adaptable, team-oriented, and passionate about delivering exceptional care and service.

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement, please visit vcacareers.com.

Job Details

Location: Jacksonville, FL

Contract type: Full‑Time

Work hours: Availability to work non-traditional hours, including evenings, weekends, and holidays

Equal Opportunity Statements

VCA is proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement, please visit vcacareers.com.

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.