Client Success Representative (Remote)

Broadridge; Duluth (MN); Sur place; USD 29 000 - 34 000; Plein temps

Avantages offerts par ce poste

Bonus eligible

Benefits information

Résumé du poste

Broadridge is seeking an experienced Client Success Representative to join our Onboarding Team in Minnesota. You will build strong relationships with clients and ensure their satisfaction with our platform, managing the onboarding process from start to finish and providing training as needed.

You will collaborate with the Client Success team to reduce churn, identify engagement metrics, and gather feedback to drive product improvements while delivering a high level of service and achieving

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 2-3 years of Customer Service experience in a SaaS environment preferred.
• Exceptional written and verbal communication skills.
• Excellent attention to detail and quality of work.
• Multi-tasking skills, ability to prioritize work and respond to clients within reasonable time frames.
• Able to adapt and embrace change and learn continuously.
• Create positive and professional business relationships with clients.
• Ability to learn software solutions quickly.
• Work cooperatively with team members, clients, and stakeholders.

Responsabilités

• Act as the primary point of contact for assigned clients and provide prompt and efficient resolution to inquiries and concerns by phone, email, and video calls.
• Manage the onboarding process for new clients from start to finish and provide additional training as needed.
• Work collaboratively with the Client Success team to keep churn rate down.
• Find opportunities to demonstrate value, identify engagement metrics, and provide recommendations.
• Maintain a high customer satisfaction rating by delivering a quality onboarding and training experience.
• Collaborate with customers to implement strategies to achieve their goals and maximize value.
• Gather and communicate customer feedback to internal teams to drive product improvement.
• Build and maintain strong relationships to ensure continued satisfaction.
• Establish expertise with a deep understanding of our platform and products.
• Deliver a superior client experience with high-level service throughout onboarding.
• Achieve and exceed performance targets including retention and upsell.

Connaissances

Customer service

Communication

Relationship building

Attention to detail

Multi-tasking

Adaptability

Team collaboration

Software literacy

Formation

Bachelor’s degree or equivalent experience

Outils

Salesforce

Microsoft Office

Outlook

JIRA

Confluence

ChurnZero

Description du poste

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We are looking for an experienced and motivated Client Success Representative to join our Onboarding Team. The successful candidate will be responsible for building strong relationships with our clients and ensuring their satisfaction with our products and services. This role is responsible for ensuring a smooth and efficient onboarding process for new clients. This position is responsible for retaining their book of business and assisting our clients in reaching their desired outcomes with our Platform. Strong communication skills, attention to detail, time management and a desire to provide exceptional client service are required.

Responsibilities

• Act as the primary point of contact for assigned clients and provide prompt and efficient resolution to their inquiries and concerns, by phone, email, and video calls.


• Manage the onboarding process for new clients from start to finish and provide additional training as needed.


• Work collaboratively with the Client Success team to keep the company churn rate down.


• Find opportunities to demonstrate value to our clients, identify key client engagement metrics and provide recommendations.


• Maintain a high customer satisfaction rating by providing exceptional service and delivering a quality onboarding and training experience.


• Collaborate with the customer to identify and implement strategies to achieve their goals and maximize the value they receive from our products.


• Continuously gather and communicate customer feedback to internal teams to drive product improvement and enhance customer satisfaction.


• Build and maintain strong relationships with clients to ensure their continued satisfaction.


• Establish yourself as an expert with a deep understanding of our platform and products.


• Deliver a superior client experience by providing a high level of customer service and maintaining quality throughout the onboarding process.


• Achieve and exceed assigned performance targets, including customer retention and upsell targets.

Qualifications

• Bachelor’s degree or equivalent experience preferred


• Minimum of 2-3 years of Customer Service experience, in a SaSS environment preferred


• Exceptional written and verbal communication skills


• Excellent attention to detail and quality of work


• Multi-tasking skills, ability to prioritize work and respond to clients within reasonable time frames


• Able to adapt and embrace change on an ongoing basis, and always ready to learn


• Create positive and professional business relationships with clients


• Ability to learn software solutions quickly


• Work cooperatively and effectively with fellow team members, clients, and other stakeholders

Preferred Qualifications

• Salesforce


• Microsoft suite


• Outlook


• JIRA


• Confluence


• Churnzero

Compensation Range: The salary range for this position is $21/hr

Bonus Eligibility: Bonus Eligible

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.

The deadline to apply for this role is December 1, 2026

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].