Customer Success Specialist

Zohorecruit; United States; Remote; USD 21,000 - 22,000; Full time

Job summary

Zohorecruit in the United States is seeking a Customer Success Specialist to support digital marketing services for insurance agency clients. You will handle customer interactions by phone, Zoom, and email, and assist with daily billing tasks while supporting the marketing team.

The ideal candidate has multi-channel digital marketing experience and a strong customer service background, with outstanding written and verbal communication.

Qualifications

• Digital marketing experience across multiple channels and a customer service or account management background.
• Outstanding customer service, writing and verbal skills.
• WordPress experience and detail-oriented, well organized.

Responsibilities

• Support services: Insurance Agency Websites, Reviews & Reputation Management, Social Media Marketing, Local Listings Management.
• Communicate with clients professionally and timely on status of requests.
• Answer requests via phone and support tickets.
• Resolve tickets promptly with strong product knowledge.
• Update customer websites via WordPress CMS.
• Follow documented processes and provide feedback to improve processes.
• Provide frontline customer service for billing inquiries.
• Identify overall support process improvements and share observations.

Skills

Digital marketing experience

Customer service

Communication skills

WordPress

Organization

Time management

Problem solving

Team player

Independent

Tools

WordPress

Job description

They are the leading digital marketing provider for insurance agencies in the United States. They are committed to providing their clients with customer service they love and solutions that deliver results. They offerinsurance agency websites, social media marketing, reviews & reputation management, search engine marketing, and local listings management.

ABOUT THE POSITION

This company is seeking a passionate Customer Success Specialist with great communication skills to handle digital marketing support for their agency website clients. This position has a high level of customer-facing interaction. The individual they are seeking needs to be experienced with digital marketing, outgoing, organized, and friendly while providing top-notch service to their customers over the phone, Zoom, and email. This individual will also assist in daily billing duties and offer support to their digital marketing team.

The ideal candidate for this role has digital marketing experience across multiple channels, a customer service or account management background, and exceptional written and verbal communication skills.

RESPONSIBILITIES

• Provide support for the following services: Insurance Agency Websites, Reviews & Reputation Management, Social Media Marketing, and Local Listings Management.
  
• Conduct all client communications professionally and in a timely manner to ensure clients are up-to-date on the status of their requests.
  
• Answer customer requests via phone and support ticket emails through the helpdesk ticket system.
  
• Resolve support tickets promptly and effectively by maintaining strong product knowledge.
  
• Update customer websites via WordPress Content Management System.
  
• Follow documented processes and provide feedback and suggestions to improve our processes.
  
• Provide frontline customer service for billing inquiries.
  
• Identify overall support process improvements and share observations.
  

QUALIFICATIONS

• Digital marketing experience across multiple channels and a customer service or account management background.
  
• Outstanding customer service skills, excellent interpersonal communication, writing, and verbal skills.
  
• Must be able to meet deadlines and communicate effectively with clients and internal staff.
  
• WordPress experience.
  
• Attention to detail and well-organized.
  
• Eager to learn new concepts and technologies.
  
• Time management, organizational, and troubleshooting skills.
  
• Must be punctual, reliable, professional, make independent decisions, and work as a team player.
  
• Self-starter with the ability to think through a problem and identify quick solutions.
  
• Base Salary: $1900 - $2,000 USD per month