Client Service Professional-Commercial Lending (Accountant Intermediate)

ATR International; Charlotte (NC); On-site; USD 46,838 - 50,971; Part time

Job summary

A leading finance firm in Charlotte is seeking a Client Service Professional-Commercial Lending to maintain and deepen client relationships. This role requires exceptional client service and the ability to manage client requests effectively. Ideal candidates should have strong client servicing skills, preferably with account management experience. This is a contract position offering a pay range of $34.00-$37.00 per hour, emphasizing the importance of exceptional service for VIP customers.

Qualifications

• Client servicing skills required.
• Experience in account management preferred.
• Knowledge of loan servicing and LoanIQ is a plus.

Responsibilities

• Deliver solutions and maintain client standards.
• Develop long-term relationships with clients.
• Discuss client trends with internal partners.

Skills

Client servicing skills

Account manager experience

White glove customer service

Loan servicing experience

Syndicated loans knowledge

LoanIQ experience

Job description

Client Service Professional-Commercial Lending

We are seeking a Client Service Professional-Commercial Lending for a very important client. If you are a collaborative team member, solutions orientated and delivers premier client service, this Company is the place for you!

You will be responsible for maintaining, deepening and enriching client relationships. You will serve as the primary point of contact for all service related needs.

Provide exceptional client service and flawless execution on resolving client requests. You will be a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. You will build strong relationships and provide a level of service that our customers have learned to expect.

Base pay range

$34.00/hr - $37.00/hr

Job Responsibilities

• Delivering solutions and upholding client standards and operating principles
• Develop long term client relationships
• Proactively work to determine service improvements and solicit client input and feedback to drive client satisfaction
• Conduct annual relationship reviews with clients to identify potential customer-level fraud exposure and recommend appropriate products to mitigate risk or provide other efficiencies
• Proactively discuss client trends/issues with internal partners to further customize solutions for clients

Requirements

• Client servicing skills, account manager experience would be a plus
• White glove customer service for VIP / enterprise clients
• Loan servicing experience; syndicated loans; LoanIQ experience would be a huge plus

Seniority level

Associate

Employment type

Contract

Job function

Finance and Analyst

Industries

Banking

This range is provided by ATR International. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.