Client Service Operations Analyst - Weekend Shift

Finsight Group Inc (FINSIGHT); New York (NY); Hybrid; USD 69,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vision insurance

401(k)

3 weeks of paid vacation

Fully stocked snack room

Job summary

FINSIGHT, headquartered in New York, is expanding its Client Service Operations at the New York headquarters. The Client Service Operations Analyst will work closely with clients to ensure service excellence and support multiple internal business segments in a hybrid in-office/remote setup.

You will provide best-in-class phone, email and live chat support, coordinate stakeholder communication, onboard clients, train users and assist with product testing, QA and documentation.

Qualifications

• 1–2 years of client-facing or professional services experience.
• Proficiency with Microsoft Office and Google Workspace.
• Strong online research and information verification abilities.
• Excellent interpersonal and customer service skills.

Responsibilities

• Providing best-in-class phone, email and live chat service and support to our clients in a fast-paced environment
• Facilitating communication among internal and external stakeholders
• Recording and editing corporate media presentations using audio and video editing software (Descript, Audacity and Adobe Premiere)
• Coordinating business conference calls and live web events
• Industry research, data entry and data verification
• Client onboarding and product training
• Application testing and quality assurance to identify and report any issues or bugs
• Preparing and maintaining operational procedures to facilitate service and support
• Soliciting and internally communicating client feedback

Skills

Customer service

Communication

Time management

Research skills

Attention to detail

Problem solving

Job description

ABOUT FINSIGHT

FINSIGHT (www.finsight.com) creates high-reliability financial technology that provides unparalleled visibility and actionable insights into capital markets. Our applications streamline workflows that facilitate hundreds of billions of dollars worth of capital markets activity annually for all the major investment banks and many of the world's largest global corporations. We are headquartered in New York City with offices in London, Singapore, Kyiv, Hong Kong, Miami and Manila.

We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.

ROLE OVERVIEW

We are expanding our presence at our headquarters in New York, and we are eager to continue building a great team. As a Client Service Operations Analyst, you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development and sales).

Responsibilities

• Providing best-in-class phone, email and live chat service and support to our clients in a fast-paced environment


• Facilitating communication among internal and external stakeholders


• Recording and editing corporate media presentations using audio and video editing software (Descript, Audacity and Adobe Premiere)


• Coordinating business conference calls and live web events


• Industry research, data entry and data verification


• Client onboarding and product training


• Application testing and quality assurance to identify and report any issues or bugs


• Preparing and maintaining operational procedures to facilitate service and support


• Soliciting and internally communicating client feedback

What you will learn / reinforce in this role

• How to deliver exceptional on a consistent basis, both internally across several business segments, and externally to clients within the global financial industry


• Strong time management practices


• Clear and concise written and verbal communication


• The ins-and-outs of running a software services company


• How to use the leading audio and video editing software (Audacity and Adobe Premiere)


• Basics of capital markets (ie “Wall Street”)

REQUIREMENTS

Hard Skills

• 1–2 years of experience in a client-facing or professional services role (required)


• Adept with computers and related technologies, including software applications, internal systems, and productivity suites (e.g., Microsoft Office and Google Workspace)


• Proficiency in locating, analyzing and verifying information using advanced online research techniques (i.e., knowing how to find things online beyond simply “Googling it”)


• Exceptional interpersonal and customer service skills, consistently exceeding expectations through active listening, understanding client needs and delivering thoughtful, timely responses

Soft Skills

• Demonstrated critical thinking and problem-solving abilities: Skilled at analyzing complex, nuanced client inquiries and drawing informed conclusions to develop tailored, client-centric solutions


• Attention to detail with strong project management skills: Capable of managing multiple priorities simultaneously, balancing deliverables and deadlines without compromising quality


• Proactive and solutions-oriented: A self-starter who thrives in high-touch client environments, confidently navigating impromptu challenges and offering thoughtful resolutions with minimal oversight


• Strong time management and execution skills: Demonstrates the ability to stay organized, meet deadlines, and follow through consistently in a dynamic, fast-paced setting


• Clear and effective communicator: Communicates with clarity and confidence, both in writing and verbally, ensuring alignment both internally and externally


• Positive attitude and coach-ability: Embraces feedback, is eager to learn, and approaches collaboration with an open mindset


• Highly reliable and trustworthy: Maintains professionalism, discretion, and consistency, earning the trust of clients and colleagues alike.

SHIFT AVAILABILITY

• 9:00AM to 6:00PM ET, Tuesday to Saturday


• 9:00AM to 6:00PM ET, Sunday to Thursday


• 9:00AM to 6:00PM ET, Wednesday to Sunday


• 9:00AM to 6:00PM ET, Saturday to Wednesday

LOCATION

• Midtown Manhattan

COMPENSATION

• Base Salary: $69,000 - $71,700 annually


• End of Year Discretionary Bonus

BENEFITS

• Health insurance


• Life insurance


• Vision insurance


• 401(k)


• 3 weeks of paid vacation


• Fully stocked snack room

*This is a hybrid in-office / WFH position. Weekend days can be WFH and Weekdays will be worked in office.