Client Service & Operations Analyst - Hybrid NYC

Finsight Group Inc (FINSIGHT); New York (NY); Hybrid; USD 69,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vision insurance

401(k)

3 weeks of paid vacation

Fully stocked snack room

Job summary

FINSIGHT, headquartered in New York, is expanding its Client Service Operations at the New York headquarters. The Client Service Operations Analyst will work closely with clients to ensure service excellence and support multiple internal business segments in a hybrid in-office/remote setup.

You will provide best-in-class phone, email and live chat support, coordinate stakeholder communication, onboard clients, train users and assist with product testing, QA and documentation.

Qualifications

• 1–2 years of client-facing or professional services experience.
• Proficiency with Microsoft Office and Google Workspace.
• Strong online research and information verification abilities.
• Excellent interpersonal and customer service skills.

Responsibilities

• Providing best-in-class phone, email and live chat service and support to our clients in a fast-paced environment
• Facilitating communication among internal and external stakeholders
• Recording and editing corporate media presentations using audio and video editing software (Descript, Audacity and Adobe Premiere)
• Coordinating business conference calls and live web events
• Industry research, data entry and data verification
• Client onboarding and product training
• Application testing and quality assurance to identify and report any issues or bugs
• Preparing and maintaining operational procedures to facilitate service and support
• Soliciting and internally communicating client feedback

Skills

Customer service

Communication

Time management

Research skills

Attention to detail

Problem solving

Job description

FINSIGHT, headquartered in New York, is expanding its Client Service Operations at the New York headquarters. The Client Service Operations Analyst will work closely with clients to ensure service excellence and support multiple internal business segments in a hybrid in-office/remote setup.

You will provide best-in-class phone, email and live chat support, coordinate stakeholder communication, onboard clients, train users and assist with product testing, QA and documentation.