Client Service Manager, Government - Tampa, FL

Get Well; Tampa (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) and incentives

Paid time away from work

Job summary

Get Well is seeking a Client Service Manager for the Tampa, FL VA Hospital to drive patient-centered care and outcomes using the Get Well system. You will partner with hospital staff, advise on the implementation roadmap, and lead training and engagement efforts across facilities.

The role requires clinical or hospital experience, a bachelor’s degree or military equivalent, and willingness to pass a federal background check. Onsite work at the Tampa VA Hospital is expected.

Qualifications

• Bachelor’s Degree or equivalent 4-6 years military work experience required.
• Clinical experience preferred.
• Previous experience working within a hospital or healthcare environment required.
• Previous military personnel and veterans are encouraged to apply.
• Previous project management and training experience preferred.
• Demonstrated history of service excellence.
• Occasional travel to Bethesda, MD headquarters required.
• Flexibility in schedule; may require evening/weekend hours.
• Must pass federal background check and regular drug testing.
• Adhere to organizational information security policies, including PHI/PII protections.

Responsibilities

• Develop and maintain strong relationships with nursing staff, hospital admins and key client contacts.
• Advise on strategy and roadmap for outcomes and utilization of Get Well system.
• Support executive meetings to review ROI and strategic plans.
• Deliver training programs for facilities and regions.
• Educate and facilitate participation in research.
• Monitor client satisfaction and progress toward quality goals.
• Drive system utilization with quarterly account reviews and staff training.
• Identify underutilization and coordinate improvements with hospital staff.
• Serve as project manager for hospital requests and feature implementations.
• Create and audit hospital content with Get Well team.

Skills

Relationship building

Work under pressure

Communication

Customer service

Flexibility

Remote collaboration

Impact on outcomes

Education

Bachelor’s Degree or equivalent military experience

Job description

Title

Client Service Manager, Government - Tampa, FL

Reporting to

Senior Client Service Manager

Location

This position will be based onsite at the Tampa, FL VA hospital location

Opportunity

If outcomes improvement and patient-centered care are your passion, then we want to speak with you! We’re looking for a talented, enthusiastic and committed individual to work as a Client Service Manager at the Tampa, FL VA Hospital. Get Well’s Client Service Manager is responsible for effective product utilization and successful outcomes for the Get Well system at their designated client hospital. The Client Service Manager is a partner to hospital staff, advising on how Get Well can drive and support patient-centered care practices. This position collaborates with hospital staff and internal teams to gain alignment on the interactive patient care blueprint for success. Ultimately, the Client Service Manager will take the Get Well program to the next level by driving nurse engagement, focusing on increased utilization, and leading projects of functionality to drive outcomes.

Responsibilities

• Develop, manage and maintain excellent relationships with all nursing staff, hospital administrators and other key client contacts; Serve as one of the primary points of contact in our account model for the client, providing superior customer service to patients, nurses, administrators, and other staff members. Actively solicit staff and patient feedback; communicate results to appropriate representatives.
• Assist in the development and execution of strategic and clinical outcomes achievement plans for the account; Advise client on the roadmap for achieving outcomes, our interactive patient care tools and their effectiveness regarding outcomes as well as the overall utilization of the Get Well system
• Support key executive meetings to review the strategic plan on ROI
• Deliver and support a strong client training program for assigned facilities and/or region.
• Educate and facilitate participation in research
• Monitor client satisfaction and quality goals by facilitating regular project status meetings with appropriate hospital representatives. Continuously communicate updates to hospital staff regarding all aspects of the use and status of system
• Drive utilization of the Get Well system by conducting quarterly account review meetings pertaining to account roadmap; conduct nurse and staff training, orienting them on the functionality and use of the system; actively participate in hospital staff nursing and steering committee meetings promoting interactive patient care
• Monitor system utilization daily; identify and address any “hot spot” areas of underutilization; continuously work with staff to improve system utilization, as well as provide recommendations for improvement
• Serve as the project manager on all development, content and configuration requests for the hospital; oversee and ensure prompt resolution of operational issues/complaints. Execute and manage the action plan for implementing features and functionality to achieve strategic outcome objectives
• Create, audit and maintain system content or work with the Client Innovation Get Well team to create hospital specific content
• Triage and be the primary point of contact at the client site for hardware and software issues as they arise with the Get Well Patient Engagement Platform.
• Other duties as assigned

Requirements

• Bachelor’s Degree or equivalent 4-6 years military work experience required
• Clinical experience preferred
• Previous experience working within a hospital or other healthcare environment required
• Previous military personnel and veterans are encouraged to apply
• Previous project management and training experience preferred
• Demonstrated history of service excellence
• Occasional travel to our Bethesda, MD headquarters required
• Flexibility in schedule required; may require occasional weekend availability
• Must be willing to submit to a federal government background check and regular drug testing
• Must be able to meet all client specific requirements, including immunizations and screening
• Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations

About You

• Ability to work effectively under pressure and in a fast-paced environment
• Exceptional relationship builder, understanding the nuances of internal hospital relationships and how to operate appropriately and effectively in the hospital environment to drive deliverables
• Dynamic communicator; ability to motivate and influence others through fact-based client and product understanding, combined with genuine passion for the product and hospital outcomes
• Customer Service focus – we are each individually committed to our client experience
• Thrives in an environment of uncertainty - no two days are the same on the job so you need to have a strong sense of flexibility and ability to “go with the flow”
• Ability to work as part of a remote team and maintain Get Well focus while on client site
• Desire to make a meaningful impact on hospital outcomes and patient’s lives
• Willing to work evening/weekend hours as needed

About GW RhythmX

GW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally.

Press Releases

Presbyterian Healthcare Services Expands Use of GW RhythmX to 200 Primary Care Clinicians in the First Full System Deployment of a Precision Care AI Platform - RhythmX AI

Get Well, a leader in patient engagement software, and RhythmX AI, a leader in AI-powered precision care, will combine to form GW RhythmX to usher in the next generation of precision care

About SymphonyAI Group

SymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at www.saigroup.ai and follow SAIGroup on LinkedIn.

Benefits

• exceptionally generous paid time away from work
• a variety of paid leave programs
• savings opportunities with 401(k) and incentive plans
• internal education programs
• full array of health benefits
• fitness reimbursement
• cell phone subsidy
• casual offices with snacks and drinks
• peer recognition programs
• health advocacy and employee assistance programs
• chili cook offs
• pet insurance (yes, really)
• and so much more

Salary

The estimated pay range for this position is $65,000-$75,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future.

Equal Opportunity Employer

GW RhythmX is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.