Client Service Manager-ESOP

Voya Financial; United States; Remote; USD 84,000 - 142,000; Full time

Job summary

Join a forward-thinking company dedicated to providing financial opportunities for all. In this role, you will manage ESOP sponsored plans, ensuring compliance and fostering client relationships. Your expertise will help drive efficiency and innovation in processes while contributing to a culture that values diversity and inclusion. With a focus on customer service and critical thinking, you will play a vital role in supporting clients and enhancing their financial futures. This position offers the flexibility of 100% remote work, allowing you to thrive in a supportive environment that values your contributions.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) Savings plan

Tuition reimbursement

Paid time off

Paid volunteer time

Qualifications

• 7+ years of experience in ESOP plan administration required.
• Strong customer service skills and experience with key clients.

Responsibilities

• Manage ESOP sponsored plans and enhance client relationships.
• Consult on Repurchase Liability Studies and Plan Design.

Skills

Customer Service

Critical Thinking

Project Management

Client Relationship Management

Education

Bachelor's Degree in Business Administration

Finance, Accounting, Business or Math

Job description

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

Manages all aspects of ESOP sponsored plans including leveraged, non-leveraged, public, and private, maintain and enhance relationships with existing clients, and help to contribute to client retention and increased profitability.

Please Note: Work location for this role is FLEXIBLE! This position allows 100% remote work from home.

The Contributions You’ll Make:

• Consults with new and existing clients and their vendors on Repurchase Liability Studies, Distribution Policies, Plan Design, Accounting and Trust Reporting, Corporate Governance, and Participant Communication and Education. Partner with ESOP Consult Dir during sales finals, etc.
• ESOP SME and internal consultant with client administration teams across the organization including but not limited to client management services, transition services, regulatory services, etc.
• ESOP SME for all ESOP plan types: Private vs Public, Leveraged vs Non-Leveraged, Standalone and Companion, and KSOP.
• ESOP SME with technical knowledge for diversification, reshuffling, and reallocation of shares, performing 409(p) tests for S-Corporations. Identify opportunities for efficiency and innovation in process and make modifications to drive the efficiency.
• Effectively interpret complex plan provisions and ensure systems are programmed in compliance with the legal plan document provisions and operating in accordance with the IRS and DOL regulations.
• Leads projects, has project ownership, works independently and solves problems with little or no direction or oversight from Leadership.
• Develop and maintain client relationships (internal and external).
• Retain an assigned book of business or work on a team servicing a pooled group of retirement plans.
• Expected to attend in-person virtual client meetings when appropriate and in-person/virtual meetings, RFPs, Sales Finals, etc.

Minimum Knowledge & Experience:

• 7+ years related experience in ESOP plan administration in a daily environment, TPA or Advisor Firm.
• Customer Services experience/skills.
• Experience with managing highly sensitive and key at risk clients.
• Industry designation preferred (QKA, QPA, APA).

Preferred Knowledge & Experience:

• Bachelor's Degree in Business Administration or equivalent.
• Recommended College Major: Finance, Accounting, Business or Math.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$84,930 - $141,560 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.