Client Service Manager – Building Automation

Siemens; Tampa (FL); Sur place; USD 63 000 - 109 000; Plein temps

Résumé du poste

Siemens in Tampa, FL is seeking a Client Service Manager to oversee service agreements, drive financial performance, and maintain high customer satisfaction across a regional portfolio. You will split time between on-site customer interactions and back-office work, develop account strategies, and coordinate delivery plans leveraging Siemens' service and product portfolio.

Ideal candidates have 3+ years in building technology or HVAC, strong MS Office skills, and the ability to work in the United

Qualifications

• High school diploma or equivalent (GED)
• 3+ years in Building Technology/BAC or HVAC sectors
• Experience with Microsoft Office and business software systems
• Legally authorized to work in the United States without sponsorship

Responsabilités

• Manage assigned service agreement accounts and drive financial targets while maintaining customer satisfaction
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to meet customer goals using Siemens service and product portfolio
• Create service delivery plans with customers outlining scope of work
• Identify customer needs and propose service adds, upgrades, or escalations
• Lead master scheduling to deliver service and support renewals with quality assurance

Connaissances

HVAC/building automation knowledge

Account management

Customer relationship management

On-site client interaction

Formation

Bachelor's degree

Associate degree

Certified Energy Manager

Outils

MS Office

Description du poste

Position Location:

This role supports our Tampa, FL branch location, which serves customers throughout the greater Tampa, FL area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

Client Service Managers

manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

As a Client Service Manager, you will:

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

You will make an impact with these qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED
• 3+ years of on-the-job experience working within:
• The Building Technology industry
• Engineering HVAC or Building Automation systems
• Experience using Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Demonstrated experience in demand-side energy services or Certified Energy Manager
• Associate degree from a two-year/technical college or bachelor's degree
• 5+ years of experience in the building technology industry

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Curious to see what a Client Service Manager does every day?

Youtube Video

You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

#VeteranCareers #TransitioningServiceMember #MilitarySpouse

The pay range for this position is $63,393 - $108,674 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.