Client Service Manager

Arthur J. Gallagher & Co. (AJG); Tallahassee (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher is seeking an Associate Client Service Manager to lead client relationships, guide renewals, and mentor team members. You will work with clients to deliver tailored solutions, secure existing business, and identify opportunities for additional services.

The role requires a degree with 1+ years in client service or claims management, proficiency in MS Office, and a collaborative mindset to work across Gallagher.

Qualifications

• Bachelor's degree or equivalent experience with relevant client service background.
• Experience in claims management or client service is preferred.
• Strong relationship-building and communication skills.

Responsibilities

• Manage client relationships to ensure their needs are met and value is delivered.
• Guide renewal processes and mentor team members in best practices.
• Help secure existing business and identify opportunities for additional services.
• Ensure compliance with industry standards and internal policies.
• Maintain accurate client and policy data using Gallagher’s systems.
• Collaborate with teams to provide consultative solutions and strategies.

Skills

Client relationship management

Customer service

Mentoring juniors

Adaptability

Team collaboration

Education

Bachelor's degree

High School diploma/GED

Tools

Microsoft Office

Gallagher systems

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re looking for an Associate Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.

How you'll make an impact

You’ll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you’ll play a key role in delivering high-quality solutions. You’ll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards.

Here’s what you’ll do:

• Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage
• Build and maintain strong relationships with clients through timely responses and strong customer service
• Support your team in addressing client risk management needs through consultative conversations and personalized strategies.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here’s what you’ll bring to the role:

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)