Client Service Manager

Saginaw Valley Equine; Saginaw (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Saginaw Valley Equine Clinic in Saginaw, Michigan is hiring a Client Service Manager to oversee day-to-day front office operations, support the customer service team, and ensure every client experiences a welcoming, organized, and professional visit. This role emphasizes leadership, multitasking, and clear communication in a fast-paced veterinary setting.

The ideal candidate has customer service focus, is team-oriented and highly organized, with mentorship and training resources provided to grow

Qualifications

• Customer service oriented
• Experience with Microsoft 365 and business software
• Knowledge of equine and veterinary terminology would be beneficial
• 1-2 years customer service experience preferred, not required
• Veterinary clinic experience preferred, not required

Responsibilities

• Answer calls and triage emergency inquiries, schedule appointments and process patients
• Keep client and patient records updated
• Provide a welcoming, organized, and professional front-office experience
• Support and mentor front-office team members
• Help uphold SVEC values in daily operations

Skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

Saginaw Valley Equine Clinic has an opportunity for a Client Service Manager at our practice in Saginaw, Michigan. This position plays an important role in overseeing the day-to-day operations of the front office, supporting the customer service team, and helping ensure every client receives a welcoming, organized, and professional experience.

We are looking for someone who is customer-service focused, team-oriented, self-motivated, energetic, and highly organized, with strong leadership and communication skills. The ideal candidate will be comfortable managing multiple priorities, supporting and guiding team members, addressing client needs, and helping create efficient front office processes. Previous management, customer service, or veterinary experience is preferred. Our industry-leading onboarding process includes hands-on mentorship and an interactive online training platform, providing easy access to resources as you become familiar with our practice and procedures.

At Saginaw Valley Equine Clinic, we truly are a family. Each of us brings unique talents and skills to the table to provide the best care and customer experience possible. We want everyone who walks through our doors, whether a coworker, client, vendor, or friend, to feel the passion we bring to our work every day. Hard work is a given in this industry, but that does not mean we cannot have fun while doing it.

We are a full-service, 100% equine veterinary practice. Our services include Sports Medicine, Surgery, Reproduction, and Farm Services. Inside our state-of-the-art clinic, we use the latest technology and techniques to care for our clients’ horses.

We are located just outside of Freeland, Michigan. The area offers a small-town feel with the convenience of three nearby cities, so there is always something to do or see. As an added bonus, MBS International Airport is just around the corner for those who enjoy traveling.

Our Purpose

To serve others with our work and positively uplift the lives of all who come in contact with Saginaw Valley Equine Clinic.

Our Foundation is our Core Values

We serve others by caring about our work and our relationships.

We grow together; through personal growth and teamwork we accomplish more than we could imagine as individuals.

We do the right thing for the good of others, the team, the community, the world.

We exceed expectations by growing and innovating new ways to serve.

Our Benefits Include:

• A fun and positive team culture
• Family-friendly and flexible work environment
• Mentorship from experienced team members with an interactive video-based online training platform
• Fulfilling and rewarding career in the equine industry
• Health insurance, disability insurance, and retirement savings, as well as compensation based on experience

Team Member Responsibilities

• Smile
• Bring a positive attitude
• Create quality connections with clients
• Be team-oriented, adaptable and dependable, with a strong work ethic
• Honor and encourage others to follow the vision and values of SVEC
• Answer phone calls, which involves answering questions, triaging emergency calls, scheduling appointments, and process incoming and outgoing patients.
• Keep client and patient records updated

Qualifications and Requirements

• Customer service oriented
• Experience with Microsoft 365 and business software
• Knowledge of Equine and Veterinary Terminology would be beneficial
• Minimum of 1-2 years customer service experience preferred, not required
• Veterinary clinic experience preferred, not required

Education

• Required: High school graduate or equivalent.

Schedule

• 8 hour shift
• Monday to Friday 8AM-5PM