Customer Service Representative- Veterinary Hospital

Community Veterinary Partners; Newtown (PA); On-site; USD 2,066,400 - 2,617,440; Part time

Benefits offered by this job

Pet care discount

Uniform stipend

Wellness program

Employee discounts

Job summary

Sycamore Veterinary Hospital is expanding and seeking 1-2 part-time Client Service Representatives to welcome clients and their pets, answer calls, schedule appointments, and keep the front desk organized.

This role is ideal for someone who loves helping people, stays calm in a busy clinic, and enjoys teamwork within a hospital growing into two buildings. Training is provided for the right attitude and experience.

Qualifications

• Previous customer service experience is preferred.
• Veterinary or medical office experience is a plus, but not required—we're happy to train the right person.

Responsibilities

• Welcome clients and their pets with warmth and professionalism.
• Answer a multi-line phone system and provide exceptional customer service.
• Schedule appointments across multiple doctors and services.
• Check patients in and out efficiently.
• Process invoices and payments accurately.
• Create and send client communications with strong attention to grammar and detail.
• Make follow-up calls, appointment reminders, and client outreach.
• Navigate multiple software platforms with confidence.
• Collaborate with veterinarians, technicians, and support staff to keep the hospital running smoothly.
• Help maintain an organized, positive, and efficient front desk.

Skills

Friendly

Outgoing

Excellent communicator

Detail-oriented

Calm under pressure

Multitasking

Tech-savvy

Job description

Join Us During an Exciting Time of Growth! Sycamore Veterinary Hospital is growing, and we'd love for you to grow with us. As we welcome another veterinarian to our medical team and expand into two buildings, we're looking for one to two Part-Time Customer Service Representatives to help us continue delivering the exceptional care and outstanding client experience our community has come to expect. If you love helping people, thrive in a fast-paced environment, and enjoy being part of a supportive team that works hard, celebrates successes, and genuinely enjoys coming to work, we'd love to meet you. Our Client Service Representatives are often the first and last impression of our hospital. We're looking for someone who brings positivity, professionalism, and a passion for helping others while keeping everything running smoothly behind the scenes.

What You'll Do

• Welcome clients and their pets with warmth and professionalism
• Answer a multi-line phone system and provide exceptional customer service
• Schedule appointments across multiple doctors and services
• Check patients in and out efficiently
• Process invoices and payments accurately
• Create and send client communications with strong attention to grammar and detail
• Make follow-up calls, appointment reminders, and client outreach
• Navigate multiple software platforms with confidence
• Collaborate with veterinarians, technicians, and support staff to keep the hospital running smoothly
• Help maintain an organized, positive, and efficient front desk

What We're Looking For

• Friendly, outgoing, and genuinely enjoys working with people
• Positive, dependable, and solution-oriented
• Comfortable multitasking in a busy environment
• Tech-savvy and confident learning multiple software systems
• An excellent communicator, both verbally and in writing
• Detail-oriented with strong organizational skills
• Able to remain calm and professional during busy or emotional situations
• Passionate about creating exceptional client experiences

Previous customer service experience is preferred. Veterinary or medical office experience is a plus, but not required—we're happy to train the right person with the right attitude.

Schedule

We're hiring 1-2 Part-Time team members with flexible scheduling.

Typical Availability Includes

• Flexible afternoon/evening shifts during the week
• 1-2 Saturdays per month
• No Sundays
• No holidays

This position is perfect for someone looking for consistent part-time hours while maintaining an excellent work-life balance.

Compensation is based on experience, communication skills, and customer service excellence. Veterinary experience is welcomed but not required.

Why Join Sycamore Veterinary Hospital?

At Sycamore Veterinary Hospital, we believe people do their best work when they feel supported, respected, and empowered. We foster a collaborative environment where everyone's contributions matter, ideas are welcomed, and success is celebrated together.

When You Join Our Team, You'll Enjoy

• Generous employee pet care discount
• Uniform stipend
• Journey Behavioral Health Program
• Employee Assistance Program (EAP)
• ADP LifeMart employee discounts
• Monthly bonus potential
• A supportive, positive team culture
• The opportunity to work alongside a team practicing gold-standard veterinary medicine while continuing to learn and grow
• A workplace that values collaboration, professional development, and work-life balance

If you're someone who enjoys making people feel welcome, loves staying organized, and wants to be part of a growing hospital that's committed to exceptional patient care and outstanding client service, we'd love to hear from you.