Assistant Practice Manager

BluePearl Pet Hospital; Lakewood (WA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Trupanion pet insurance

Flexible work schedules

Annual continuing education allowance

401(k) and retirement planning

Paid time off and floating holidays

Job summary

BluePearl Pet Hospital in Lakewood, WA, is searching for an experienced Assistant Practice Manager. This role is crucial in supporting the daily operations and ensuring high-quality patient care in our state-of-the-art emergency hospital. Responsibilities include supervising staff, managing operations, and collaborating on budget and training.

The ideal candidate should have strong leadership skills, excellent organizational abilities, and a passion for pet care. We offer competitive pay and benefits, with growth opportunities in a family-like work environment.

Qualifications

• Proven leadership experience in veterinary or healthcare setting.
• Excellent time management and organizational skills.
• Strong interpersonal and communication skills.

Responsibilities

• Direct and supervise associates.
• Create an appropriate organizational environment.
• Collaborate to ensure training and quality goals are met.
• Monitor and evaluate operations daily.
• Partner in budget preparation and ensure revenue targets are met.

Skills

Leadership

Time management

Organizational skills

Customer service

Job description

BluePearl Pet Hospital in Tacoma, WA is seeking an experienced Assistant Practice Manager to join our state-of-the-art emergency and specialty hospital!

Pay: $35.84 - $52.43/hr. This pay band is dependent on experience and advancement through the Kahuna leveling system.

We are looking for you if you:

• Are a passionate leader who is ready to make a difference?
• Have excellent time management, follow-through, and organizational skills?
• Love building successful teams that provide premier customer service and patient care?

If you answered "yes" to these questions, we want to hear from you.

The Assistant Practice Manager assists the Practice Manager in the daily operational functions of the hospital’s operations and assumes managerial responsibility for the hospital’s operations in the Practice Manager’s absence.

As The Assistant Practice Manager, You Will

• Direct and supervise associates.
• Create an appropriate organizational environment and value system that stimulates morale and productivity.
• Collaborate with training and clinical staff to ensure training and quality goals are met.
• Coach and lead through effective feedback to associates through the supervisory team.
• Monitor and evaluate operations on a daily basis.
• Partner with the Practice Manager to develop action plans to maximize hospital efficiency and supervise implementation of improvements.
• Be responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination, and maintenance of all personnel records.
• Partner with the Practice Manager in budget preparation and ensure revenue targets and training goals are met.
• Review and approve employee schedules to accommodate patient needs.
• Ensure adequacy and adjust inventory levels of all goods and supplies necessary for the operation of the hospital.
• Construct and submit timely and accurate reports on a daily/weekly/monthly or as required basis.
• Maintain thorough familiarity and ensure compliance with state and federal regulations, SOPs, and OSHA guidelines.
• Build rapport with clients and referring DVMs to ensure high customer satisfaction.
• Minimize hospital liability through constant risk management review.
• Investigate all unsafe situations and complaints.
• Work with the Practice Manager in creating and maintaining a positive team environment.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage growth. Our associates are leveled by their skillset and can move up as they gain skills and experience. We focus on developing leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, associates have opportunities to advance.
• We transform and lead the industry through innovative quality medicine and care, supporting continuous learning: annual continuing education allowance, free sessions, BluePearl University, and access to over 2,000 medical journals.
• We value health and well‑being. We provide medical, dental, vision, and life insurance options; parental leave benefits; flexible work schedules; 401(k) and retirement planning; paid time off and floating holidays; and a regional licensed social worker for guidance.
• We promote a family‑like culture in our hospitals. We all work together to enrich lives through remarkable pet care.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment‑based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectionate preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.