Client Service Leader

Arthur J. Gallagher & Co. (AJG); Omaha (NE); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company where you can shape the future of workplaces! As a Branch Client Service Supervisor, you will lead a dedicated team, ensuring exceptional service to clients while driving business outcomes such as retention and satisfaction. With a focus on continuous improvement, you will manage processes and foster a culture of performance. This role offers a unique opportunity to impact lives positively and create a legacy of transformation. If you are passionate about client service and leadership, this position is perfect for you!

Benefits

Medical/Dental/Vision Plans

Life and Accident Insurance

401(K) and Roth Options

Tax-advantaged Accounts (HSA, FSA)

Educational Expense Reimbursement

Paid Parental Leave

Flexible Work Hours

Training Programs

Digital Mental Health Services

Charitable Matching Gift Program

Qualifications

• 5+ years in client service or claims management, or 10+ years with a high school diploma.
• 1+ years of supervisory experience required.

Responsibilities

• Lead a Client Service team ensuring high-quality service delivery.
• Manage business processes and an assigned group of accounts.

Skills

Client Service Management

Claims Management

Supervisory Skills

Productivity Improvement

Education

Bachelor's Degree

High School Degree/GED

Job description

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

How you'll make an impact

• The Branch Client Service Supervisor is accountable for leading a Client Service team that delivers high quality and efficient service to both the internal and external clients within a Branch.
• This role reports directly into the Branch Client Service Director with a strong dotted-line reporting relationship to the Branch Manager to ensure goals and objectives support the Branch strategy.
• Has a direct impact on business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and creating a culture of performance and continuous improvement.
• Manages people, business processes and an assigned group of accounts.

About You

Required:

• Bachelor's degree with 5+ years client service and/or claims management experience

-OR-

• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience. Appropriate licensing as required.

Preferred:

• Prior experience designing and implementing productivity and client service improvements
• Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
• Keen understanding of professional and industry standards/practices.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.