Client Service Leader 1

Alight Solutions; United States; Remote; USD 50,000 - 100,000; Full time

Job summary

Join a dynamic and innovative company as a Client Service Leader I, where you will be the primary point of contact for clients, ensuring exceptional service delivery and client satisfaction. In this role, you will cultivate long-term partnerships, oversee service integration, and identify opportunities for growth and upselling. With a commitment to diversity and inclusion, this forward-thinking organization offers a comprehensive rewards package and opportunities for professional development. If you are passionate about client success and thrive in a collaborative environment, this is the perfect opportunity for you to make a meaningful impact.

Benefits

Health Coverage Options

Wellbeing Programs

Retirement Plans

Vacation and Sick Leave

Continuing Education and Training

Maternity and Paternity Leave

Voluntary Benefit Options

Qualifications

• 3+ years of experience in customer support, sales, or account management.
• Strong consultative skills and ability to solve complex problems.

Responsibilities

• Cultivate long-term client partnerships and ensure service delivery.
• Monitor client satisfaction and manage service delivery across teams.

Skills

Customer Support

Sales

Account Management

Problem Solving

Analytical Skills

Communication Skills

Education

Bachelor's degree in relevant field

Equivalent experience in customer support/success

Job description

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Overview: The Client Service Leader I (CSL I) is responsible for ongoing service delivery across assigned clients, which can include multiple service locations, domains, and platforms. The CSL ensures consistent execution of ongoing client deliverables and develops solutions to complex problems/projects across their assigned clients, leading to high client satisfaction, retention and expansion of business and driving overall client success. The CSL often works in partnership with more senior-level resources to support overall client relationship(s) and is generally focused regionally and/or on delivery of relatively narrow services scope.

Key Responsibilities:

1. Cultivate long-term partnerships with clients, acting as their primary point of contact and single point of accountability for services and escalation. Responsible for customer satisfaction with delivery of Payroll and cloud services, client reference ability, and client retention.
2. Own cross-solution integration and oversee the efficient delivery of services across internal teams to meet client service level expectations.
3. Responsible for supporting revenue retention, growth, and services expansion through identifying opportunities for upselling or cross-selling. Works with Account or Sales Executives to close opportunities and increase services or domains supported.
4. Work with delivery leads for key issue resolution or staffing/resource issues. Lead improvement plans for delivery of services focused on adhering to company standards and best practices and manage any Errors and Omissions or contractual service penalties.
5. Monitor cost and revenue associated with aligned clients, invoicing coordination, and approvals.
6. End-to-end management and adherence to contractual service terms related to scope of responsibility, client governance, and meeting client Customer Satisfaction goals.

Knowledge/Education/Experience:

• Bachelor's degree or equivalent experience in customer support/success, sales, business development, technology, or account management.
• HR, Payroll, and/or Talent related experience; HR outsourcing or internet-based technology environment knowledge preferred.
• Ability to apply professional principles and business judgment to solve unique problems or develop new procedures, processes, or products.
• Consultative skills to lead client discussions toward best practice.
• Problem-solving and analytical aptitude: Ability to address challenges effectively.
• Excellent communication skills, both verbal and written, including the ability to articulate complex messages and requirements and negotiation skills.
• Commitment to delivery excellence and client satisfaction and collaboration with cross-functional teams.
• Minimum of 3 years of relevant work experience.
• Client management/Project management experience including senior client relationship management, complex problem solving and process improvement, revenue growth, P&L responsibility desired.
• Ability to travel up to 20%, if required.

Benefits:

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion:

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement:

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country:

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.