Client Service Leader

Arthur J. Gallagher & Co. (AJG); Bellevue (WA); On-site; USD 55,000 - 90,000; Full time

Job summary

An established industry player is seeking a Branch Client Service Supervisor to lead a dedicated team in delivering exceptional service and driving client satisfaction. This role offers the chance to make a significant impact on business outcomes, including client retention and operational efficiency. Join a forward-thinking organization that values each team member's unique contributions and fosters a culture of continuous improvement. If you're passionate about enhancing client experiences and leading teams to success, this opportunity is perfect for you.

Qualifications

• 5+ years in client service or claims management required.
• 1+ years of supervisory experience is necessary.

Responsibilities

• Lead a Client Service team to deliver high-quality service.
• Manage business processes and assigned accounts effectively.

Skills

Client Service Management

Claims Management

Team Leadership

Process Improvement

Education

Bachelor's Degree

High School Degree/GED

Job description

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

How you'll make an impact

The Branch Client Service Supervisor is accountable for leading a Client Service team that delivers high quality and efficient service to both the internal and external clients within a Branch. This role reports directly into the Branch Client Service Director with a strong dotted-line reporting relationship to the Branch Manager to ensure goals and objectives support the Branch strategy. The Branch Client Service Supervisor has a direct impact on business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets, and creating a culture of performance and continuous improvement. Manages people, business processes, and an assigned group of accounts.

About You

Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required.

Preferred: Prior experience designing and implementing productivity and client service improvements, experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment, keen understanding of professional and industry standards/practices.