Client Service Specialist

Cranefreight; Lebanon (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

A leading logistics firm in Lebanon, TN is seeking a candidate for managing client orders and resolving inquiries effectively. The role requires a High School Diploma or GED with 0-2 years of experience as an assembly line lead. Responsibilities include addressing orders, handling client complaints, and ensuring service quality. The company offers comprehensive benefits including medical insurance, paid time off, and wellness incentives. Join a great workplace committed to employee success and community support.

Qualifications

• 0-2 years experience as assembly line lead.
• Professional certification may be required in some areas.

Responsibilities

• Respond to orders, client inquiries, invoice questions, and complaints.
• Resolve issues with orders, delivery dates, or services.
• Determine causes of client complaints; provide effective solutions.
• Perform other assigned duties.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Other duties as assigned

Other Skills & Abilities

• Quality Focus
• Problem Solving
• Documentation Skills
• Resolving Conflict
• Ability to Multi-task

Physical Requirements

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job will require punctual attendance and regular presence on-site at the assigned work location

Education & Experience

• High School Diploma or GED
• 0-2 years experience as assembly line lead

Certifications and Licenses

• Professional certification may be required in some areas.

Benefits

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Legal and Other Notes

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

This position requires the final candidate to successfully pass an E‑Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.