Client Service Executive

Ossisto Technologies; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Collaborative culture

Growth opportunities

Global impact

Job summary

Ossisto Technologies, operating remotely with US shift coverage, seeks a Client Service Executive to manage client communication and ensure top-tier service delivery in the VA industry. You will handle US client interactions across chat, voice, and email, acting as the primary liaison and coordinating with internal teams to meet SLAs.

The role emphasizes building strong client relationships, driving KPI achievement, and contributing to revenue growth through proactive service delivery.

Qualifications

• 3-5 years of experience in client servicing or customer support.
• Experience working with US clients preferred.
• Experience handling chat and voice processes.

Responsibilities

• Manage day-to-day communication with US clients through voice, chat, and email.
• Serve as the primary point of contact (SPOC) for clients via phone and email.
• Coordinate with internal teams, especially QA, to ensure timely delivery of service.
• Address client queries and resolve issues promptly, meeting SLAs and client expectations.
• Help generate revenue and contribute to achieving KPIs.
• Understand client requirements and coordinate with internal VA teams for timely execution.
• Build and maintain strong client relationships.
• Follow up on requests and ensure timely resolution.
• Monitor service quality and client satisfaction.
• Maintain accurate records of client interactions and requirements.

Skills

Communication skills

Verbal communication

Written communication

Coordination

Job description

Experience: 35 Years
Industry: Virtual Assistant (VA)
Location:Remote
Shift: US Shift

Male Candidates are preferred

Job Summary

We are looking for a Client Service Executive with experience in the Virtual Assistant industry to manage client communication, understand requirements, and ensure excellent service delivery. Experience working with US clients and handling both chat and voice processes is preferred.

Key Responsibilities

• Manage day-to-day communication with US clients through voice, chat, and email.
• Serve as the primary point of contact (SPOC) for clients, ensuring clear and consistent communication via phone and email.
• Coordinate with internal teams, especially Quality Assurance, to ensure the timely delivery of top-tier service.
• Address client queries and resolve issues promptly, meeting SLAs and client expectations.
• Help generate revenue and contribute to achieving key performance indicators (KPIs).
• Understand client requirements and coordinate with internal VA teams for timely execution.
• Build and maintain strong client relationships.
• Address client queries, concerns, and service-related issues effectively.
• Follow up on requests and ensure timely resolution.
• Monitor service quality and client satisfaction.
• Maintain accurate records of client interactions and requirements.

Requirements

• 3- 5 years of experience in client servicing/customer support, preferably in the VA industry.
• Experience working with US clients is preferred.
• Strong communication skills, both verbal and written, with the ability to communicate clearly and professionally.
• Experience in chat and voice processes.
• Excellent problem-solving and interpersonal skills.
• Strong coordination and follow-up abilities.
• Willingness to work in US shifts.

Why Ossisto Technologies?

• Collaborative Work Culture: Work in a fast-paced, team-driven environment where collaboration is key to success.
• Growth Opportunities: Access to continuous learning and career advancement.
• Global Impact: Work with clients from around the world, developing a diverse range of skills.

If youre ready to join a forward-thinking company where you can make an impact, Ossisto Technologies offers an exciting opportunity for career growth and personal development.