Client Service Coordinator - Tysons Corner

HairClub; Tysons (VA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Life insurance

401(k) with company match

Tuition reimbursement

Company-paid training

Growth opportunities

Job summary

Hair Club is seeking a Client Service Coordinator to support center administration, assist with client flow, and deliver an outstanding client experience. You will manage scheduling, coordinate across departments, and contribute to inventory and promotions.

The role emphasizes proactive client care, teamwork, and ongoing growth in a fast-paced salon environment. On-site position with room for professional development.

Qualifications

• 2+ years of administrative assistant and customer service experience.
• Manages scheduling activities including booking and appointment confirmations.
• Assist with inventory management, including ordering and collections.
• Persuasive selling techniques of promotions.
• Ability to build trust and preserve strong client and team relationships.
• Passionate and energetic about helping others, with genuine care and compassion.
• Ability to work independently and adapt to business needs.
• Willing to continuously improve and eager to learn new skills and techniques.
• Strong active listening skills.
• Bilingual (English/ Spanish) a plus.

Responsibilities

• Facilitating new client and existing member flow.
• Communicating important details across all departments.
• Actively manages all scheduling activities and responsible for delivering the ultimate client experience ("UCE") to all clients.

Skills

Admin experience

Customer service

Scheduling

Inventory management

Promotional selling

Building trust

Independent work

Active listening

Bilingual (English/Spanish)

Job description

A Day in the Life of a Client Service Coordinator:

You'll be Responsible for the Centers administrative and office support functions along with any activities.

• Facilitating new client and existing member flow.
• Communicating important details across all departments
• Actively manages all scheduling activities and responsible for delivering the ultimate client experience ("UCE") to all clients.

What You'll Need

• 2+ years of administrative assistant and customer service experience.
• Actively manages scheduling activities, including booking and appointment confirmations.
• Assist with inventory management, including full responsibility of ordering and collections.
• Persuasive selling techniques of promotions.
• Ability to build trust and preserve strong client and team relationships.
• Passionate and energetic about helping others, displaying genuine care and compassion
• Have the ability to work independently and adapt to business needs.
• Willing to continuously improve and eagerness to learn new skills and techniques.
• Strong active listening skills
• Bilingual (English/ Spanish) a plus.

Great Perks & Benefits

Attractive work hours: Tuesday through Saturday, with Sundays and Mondays off. Salons are closed for most major holidays.

Receive The Best Benefits In The Industry, Including

• Paid time off (PTO)
• Full, comprehensive benefits (medical insurance, dental insurance, life insurance and more)
• A 401(k)-retirement savings plan with company match
• Tuition reimbursement
• Company-paid training
• A wealth of opportunities for growth and advancement

Hair Club is an Equal Opportunity Employer