Client Service Coordinator

HairClub; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

HairClub is looking for a Client Service Coordinator to be the first point of contact for clients and visitors, creating a warm, inviting atmosphere and generating enthusiasm for hair day experiences.

This role goes beyond a typical receptionist; you will help clients regain confidence by delivering outstanding service, coordinating appointments, and supporting the styling team with administrative tasks and scheduling.

Qualifications

• At least 1 year of guest service experience.
• Experience with POS and other business software.
• Strong orientation toward delivering an exceptional client experience.
• Professional and empathetic communication with clients and staff.
• Ability to multitask and manage schedules effectively.
• Team player with proactive attitude.

Responsibilities

• Greet clients and visitors warmly and assist with requests.
• Answer calls professionally and direct to staff as needed.
• Resolve minor client issues with problem-solving and escalate when required.
• Enter client transactions accurately using service/product codes and tenders.
• Actively manage scheduling, advance bookings, wait times, and confirmations.
• Support the styling team with scheduling, documentation, and administrative tasks.

Skills

Guest Service

POS System

Scheduling

Communication

Time Management

Job description

We are purpose-driven company. We believe in the power of hair and how it can make people feel happy, secure, and confident. We offer a complete array of hair loss treatment solutions for all types and stages of hair loss. Our solutions are tailored to perfectly meet the needs of our clients

As the Client Service Coordinator, you will be the first point of contact for all clients and visitors, creating a warm welcome and getting the client excited about their hair day.

This is not your typical receptionist job, you'll have the ability to truly make a difference in someone's life and help our clients regain their confidence and go after their dreams!

MAJOR RESPONSIBLITIES:

• Greets all clients & visitors, promptly greets each guest with a smile, portrays a positive attitude, and offers assistance with all reasonable requests
• Answers incoming calls promptly and professionally, provides accurate and appropriate information and directs calls to other staff members while minimizing impact on present clients
• Resolves minor client issues by using critical thinking and problem-solving skills to offer win-win solutions and communicates escalating scenarios to the Client Relationship Manager and Center Manager
• Accurately enters all client transactions by selecting the correct performers, service/product codes, and tenders
• Actively manages scheduling activities including advance booking, wait times, hollow schedules, service accuracy, appointment ticket accuracy, and appointment confirmations
• Supports the styling team by assisting with scheduling, documentation, communicating appointment changes, retail/service add-on sales, and various administrative duties

Perform other reasonable duties as assigned

QUALIFICATIONS:

• At least one (1) year previous guest service experience
• Point of sale system and other business software experience
• Hyper-focused on exceptional member experience
• Friendly congenial outgoing communication, empathetic communication
• Able to reach and stimulate others while being aware and responsive to their needs and interests
• Communicate professionally with all persons in the Company
• Utilize superior organizational and time management skill
• Able to work under time constraints and pressure
• Work independently and self-motivated
• Professional image

HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.