Client Service Coordinator – Occupational Health

Southern Illinois Healthcare; Marion (IL); On-site; USD 30,000 - 46,000; Part time

Job summary

Southern Illinois Healthcare in Marion, IL seeks a part-time Administrative Assistant to support on-site occupational health programs at Urgent Care/Work Care. You will coordinate client services, maintain schedules, and assist employers with on-site health services.

Responsibilities include handling client data, preparing marketing materials, tracking client satisfaction, and ensuring compliance with standards. Experience in healthcare settings and a DOT/BAT trainer certification are preferred.

Qualifications

• 3-5 years healthcare experience
• Assists with on-site occupational health services
• Strong organizational and data management skills

Responsibilities

• Serves as the main resource for on-site client services.
• Assists manager in achieving strategic performance goals and financial performance.
• Coordinates on-site scheduling for occupational health clients; establishes schedules to meet client needs.
• Develops and updates forms for the department and existing forms in use.
• Supports outreach by updating client databases, preparing marketing materials, and surveys.
• Tracks targeted businesses and monitors client satisfaction through calls and surveys.

Skills

Healthcare experience

Education

Associate degree

High School diploma with 3 years healthcare experience

DOT/BAT Trainer and Collector Certification

Job description

Location: Marion, IL

Shift: Mon-Fri, 8:00am-4:30pm (on call as needed)

Time Type: Part-Time

Facility/Clinic Name: Urgent Care/Work Care

Position Summary

• Responsible for providing administrative support, serving as the main resource for organization of client services for occupational health program. Oversees client protocols and assists employers with on-site occupational health services.

Education

• Associates degree required, or
• High School diploma or equivalent with 3 years of experience working in a medical or healthcare environment

Licenses and Certification

• DOT/BAT Trainer and Collector Certified

Experience and Skills

• Technical Experience: 3-5 years healthcare experience

Role Specific Responsibilities

• Serves as the main resource for on-site client services.
• Assists manager in achieving strategic performance goals and financial performance.
• Coordinates on-site scheduling for occupational health clients; Establish and set schedules according to client needs of all Occupation Med Tech staff.
• Devise forms for department and update existing forms in use.
• Assists department manager with networking events by updating client data base preparing marketing packets, written correspondence and surveys
• Monitor on a weekly basis list of targeted businesses.
• Update clients regarding occupational health service lines
• Collaborate with department manager to expand client base and improve services.
• Oversees client protocols and assists employers/client as needed.
• Manages random consortium for employers and generates notification letters per DOT standards.
• Prepares and organizes employer health fair agendas and materials.
• Assists with quotes and proposals for services as directed by manager
• Maintains database of targeted businesses to market services.
• Collaborates with other departments as needed.
• Coordinate requests to assist an improvement and expansion of program.
• Track patient/client satisfaction through client service calls, surveys and resolve serve matters.
• Completes department audits weekly and is responsible for assisting with meeting all compliance and regulatory standards.

Compensation (Commensurate with experience):

$21.42

To $33.2