Client Service Coordinator I — Sign-On Bonus & Growth Path

ACERTUS; St. Louis (MO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) match

PTO

Holidays

Grubhub+ membership

Casual dress code

Tuition reimbursement

Job summary

ACERTUS is seeking a Client Service Coordinator I to support day-to-day client operations, manage orders, and coordinate updates across accounts. The role builds foundational knowledge of systems and processes while taking ownership of smaller responsibilities.

You will work with internal teams to maintain communication and deliver a positive client experience. Typical schedule is Monday–Friday, 9:00am–5:30pm with a $21/hr wage and a $500 sign-on bonus.

Qualifications

• High school diploma or equivalent; associate’s degree in business or a related field is a plus.
• Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
• Some experience with customer service is preferred.

Responsibilities

• Manage the order lifecycle from order entry through final delivery under the guidance of senior team members.
• Monitor active shipments and provide timely status updates to clients and internal stakeholders.
• Support client communications through reporting, follow-ups, and routine service updates.
• Assist in resolving routine operational and shipment-related issues in a timely manner.
• Ensure compliance with SOPs, customer requirements, and service expectations.
• Escalate service risks, delays, or operational concerns to appropriate team members or leadership.
• Accurately enter, update, and manage orders within internal systems and platforms.
• Maintain data integrity across TMS, workflow tools, and reporting platforms.
• Support shipment documentation, order tracking, and lifecycle status management activities.
• Assist with basic customer inquiries and communication regarding shipment status and service updates.
• Monitor operational queues and support timely ticket review and resolution.
• Provide administrative and operational support to Coordinators, Managers, and account teams.
• Identify discrepancies, data inconsistencies, or process issues and elevate as appropriate.
• Collaborate with internal teams to support consistent service delivery and client satisfaction.

Skills

MS Office

Attention to detail

Communication

Customer service

Multi-tasking

Data entry

Independent worker

Willingness to learn

Education

High school diploma

Associate degree

Tools

Order entry systems

Job description

ACERTUS is seeking a Client Service Coordinator I to support day-to-day client operations, manage orders, and coordinate updates across accounts. The role builds foundational knowledge of systems and processes while taking ownership of smaller responsibilities.

You will work with internal teams to maintain communication and deliver a positive client experience. Typical schedule is Monday–Friday, 9:00am–5:30pm with a $21/hr wage and a $500 sign-on bonus.