Client Service Coordinator Full Time

A Caring Doctor (Minnesota), P.A.

Manchester (CT)

On-site

USD 23,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize team productivity, and ensure effective communication with clients and associates. The role focuses on welcoming, educating, and coordinating care to support wellness plans and veterinary services.

The position requires strong client service skills and the ability to multi-task in a fast-paced hospital environment, with opportunities for growth and valuable team collaboration.

Qualifications

The candidate should have a high school diploma or equivalent and preferably a year of customer-service experience.
Experience or training in medical terminology is a plus.
Familiarity with veterinary or medical environments is beneficial.

Responsibilities

Live and exemplify the Five Principles within self and team.
Recruit new clients by promoting hospital services and directing flow of clients and pets to ensure superior client care.
Maximize the number of pets seen by the hospital team through a productive hospital operation.
Provide professional, efficient and exceptional service, welcoming clients and pets.
Educate clients about wellness plans, preventative care and hospital services.
Assist incoming clients with documentation, enter pet information and history, and ensure prompt service.
Assist outgoing clients by providing instructions, invoices, dispensing prescriptions, selling retail items and scheduling appointments.
Manage finances by maintaining accurate balances and following opening and closing procedures.
Conduct administrative functions as necessary and perform other duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative Care and Optimum Wellness

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma or equivalent

One year related customer-service experience

Medical terminology training a plus

Tools

Microsoft Word

Excel

Access

Outlook

Specialized software

Job description

Client Service Coordinator – Overview

The Client Service Coordinator drives the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team and ensuring effective communication with associates and clients. The role coordinates client and pet care in a welcoming, efficient manner, influencing repeat visits and referrals.

Essential Responsibilities and Tasks

Live and exemplify the Five Principles of Mars, Inc. within self and team.
Recruit new clients by promoting hospital services and directing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital supporting the needs of our wellness plan clients.
Provide professional, efficient and exceptional service, welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
Assist incoming clients with required documentation, enter pet information and history, use collars and tags for identification, and ensure prompt service.
Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products and scheduling future appointments.
Manage finances by maintaining accurate balances and following opening and closing procedures.
Conduct administrative functions as necessary.
Perform other duties as assigned.

Five Principles

Quality – The consumer is our boss, quality is our work and value for money is our goal.
Responsibility – Individuals demand total responsibility; associates support the responsibility of others.
Mutuality – A mutual benefit is a shared benefit that endures.
Efficiency – Use resources fully, waste nothing, and do what we can do best.
Freedom – We need freedom to shape our future; profit sustains that freedom.

Qualifications / Competencies

Leadership
Customer Focus
Peer Relationships
Integrity & Trust
Action Oriented
Listening
Preventative Care and Optimum Wellness Plans
Communication Skills
Client Service Skills
Priority Setting
Time Management

Capabilities and Experience (Can Do)

Multi-tasking: Manage multiple tasks simultaneously, shifting attention accurately under distraction.
Communication: Reads, writes, and speaks fluent English with accurate grammar and vocabulary.
Organizational ability: Systematic approach, orderly, turns chaos into order.
Problem solving: Identify, analyze, and solve problems, translating them into practical solutions.
Client service: Provide attentive, courteous, informative service consistently.
Intellectual ability: Follow instructions in oral, written, or diagram format accurately.
Mathematical ability: Perform basic arithmetic and compute rates, ratios, percentages, unit conversions.
Computer skills: Use Microsoft Word, Excel, Access, Outlook and specialized software confidently.

Attitudes (Will-Do)

Initiative: Use discretion to find solutions, propose improvements, and take on additional responsibility.
Integrity: Uphold Banfield values and ethics with honesty and sound judgment.
Cooperativeness: Work with others, collaborate, compromise, and share information promptly.
Flexibility: Adapt to changing situations, willing to perform all assigned tasks.
Independence: Perform duties without supervision when needed.
Stress Resilience: Maintain a positive outlook, rebound quickly, keep composure and friendly demeanor under stress.

Special Working Conditions

Work at a computer for extended periods.
Comfortable around pets of all species.
May require more than 40 hours per week, including weekends and evenings.
Reasonable accommodations for disabilities.
Manual handling up to 50 pounds; frequent standing, walking, stooping, kneeling, crouching.
Good vision and hand‑eye coordination required for keyboard use and equipment operation.
Exposure to pets that may bite or scratch, and occasional exposure to anesthesia, radiation, biological hazards, and controlled substances.

Experience, Education and/or Training

High School Diploma or equivalent preferred.
At least 18 years old to handle radiography and radioactive substances.
One year related customer‑service experience preferred; medical background (veterinary tech, human healthcare, pharmaceutical) and medical terminology training a plus.

Pay Range

The pay range for this role is $16.93 - $21.63 per hour, determined by experience, skill level, and education, and may vary by location or applicable minimum wage laws.

Benefits