Client Service Coordinator

A Caring Doctor (Minnesota), P.A.; City of Saratoga Springs (NY); Presencial; USD 22.262 - 28.461; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Continuing Education Allowance

Voluntary Protection Benefits

Descripción de la vacante

VCA Inc. in Saratoga Springs, NY, seeks a Client Service Coordinator to enhance the flow of clients and pets, ensuring exceptional service and communication. The role involves managing client experience from initial contact to follow-up.

The ideal candidate will possess a high school diploma, strong customer service skills, and proficiency in communication and organizational tasks. This position offers a pay range of $16.16 to $20.66 per hour based on experience.

Formación

• Ability to multi-task and accurately shift attention among tasks.
• Strong written and verbal communication skills in English.
• Demonstrates systematic approach and organizational ability.

Responsabilidades

• Maximize client and pet flow through hospital services.
• Provide professional and exceptional service at all times.
• Educate clients about their pet’s health and wellness plans.

Conocimientos

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem Solving Skills

Educación

High School Diploma or equivalent

Herramientas

Microsoft Word

Excel

Access

Outlook

Descripción del empleo

Summary of Job Purpose and Function

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team in terms of the number of clients and pets, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices; dispensing prescription items per the veterinarian’s instructions; selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary and other job duties as assigned.

Five Principles

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications – Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience (Can Do)

• Ability to multi‑task; manage multiple tasks at one time, quickly and accurately shifting attention among tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – reads, writes and speaks fluent English using appropriate grammar, style and vocabulary; correctly spells commonly used English words and job specific terms; demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability – demonstrates a systematic approach in carrying out assignments, is very orderly and excels at turning chaos into order.
• Problem solving skills – demonstrates strong ability to identify, analyze and solve problems, translating problems into practical solutions.
• Client service skills – consistently ensures the team provides the client with attentive, courteous and informative service, gains personal satisfaction from delivering great service.
• Intellectual ability – accurately and consistently follows instructions delivered in oral, written or diagram format; can provide directions.
• Mathematical ability – adds, subtracts, multiplies and divides, computes rate, ratio and percent, converts units of measurement.
• Computer skills – comfortably and confidently uses a computer and specialized software such as Microsoft Word, Excel, Access, Outlook.

Attitudes (Will Do)

• Initiative – shows willingness and aptitude to use own discretion in finding solutions to problems, presenting options and ideas to enhance current processes.
• Takes on additional responsibility when both big and small tasks need to be done.
• Integrity – firmly adheres to the values and ethics of Banfield Pet Hospitals, exhibits honesty, discretion and sound judgment.
• Cooperativeness – willing to work with others, collaborating and compromising when necessary; promptly shares relevant information.
• Flexibility – open to changing situations and opportunities, willing to perform all tasks assigned.
• Independence – able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency – maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Special Working Conditions

Ability to work at a computer for long periods. Confidence around pets (dogs, cats, birds, reptiles, etc.). Work volume may require more than 40 hours per week, including weekends, evenings and other special hours. Must possess reasoning, remembering, mathematics and language ability to perform duties proficiently. Noise level in the work environment is moderately high. Requires sufficient ambulatory skills for performing duties while at the hospital, such as standing, walking, stooping, kneeling, crouching, climbing and lifting up to 50 pounds. Requires good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity to use a keyboard and operate equipment. Exposure to a variety of pets that may bite or scratch and occasional exposure to anesthesia, radiation, biological hazards and controlled substances.

Experience, Education and Training

High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances. One year related experience required with customer service preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Equal Opportunity Employment

We are a drug‑free, smoke‑free, equal opportunity employer. Company policy, federal and state laws forbid discrimination because of age, color, race, religion, sex, disability, sexual orientation or national origin.

Pay Range

Hourly pay range: $16.16 – $20.66. The specific rate is determined based on the candidate’s experience, skill level and education and may vary by location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs)
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Well‑Being Resources, including free coaching and counseling sessions
• Associate Life Insurance (company‑paid) and optional supplemental life insurance
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance (for eligible positions)
• Back‑Up Child and Elder Care and Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy program
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services
• Benefits eligibility is based on employment status: full‑time associates eligible for all benefit programs; part‑time associates eligible for those with an asterisk.

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. We are committed to creating an inclusive environment where associates can be themselves, valuing differences to achieve a better world for pets. We prioritize the health and well‑being of our associates.