Client Service Coordinator

A Caring Doctor (Texas), P.C.; Mesquite (TX); On-site; USD 32,011 - 40,914; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid time off

Life and disability insurance

Job summary

Banfield is hiring a Client Service Coordinator to drive client and pet flow, promote hospital services, and ensure smooth daily operations in a busy veterinary hospital.

The role emphasizes customer service, preventative care education, and accurate administrative support in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred; 18+ for radiography duties.
• One year related experience in customer service preferred.
• Medical background (veterinary technician, human healthcare, etc.) with medical terminology training preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Promote hospital services and route client flow to ensure superior care and productivity.
• Educate clients about Optimum Wellness Plans and preventive care.
• Assist clients with documentation, pet information and invoices.
• Dispense prescriptions per veterinarian's instructions and schedule appointments.
• Maintain accurate balances and follow opening/closing procedures.
• Conduct administrative functions as necessary.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma or equivalent

Job description

Client Service Coordinator (CSC)

The CSC drives the flow of clients and pets through the hospital, maximizes productivity, ensures good communication, and coordinates client care in a welcoming, friendly and efficient manner.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring they are comfortable, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

The Five Principles

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience (Can Do)

• Ability to multi‑task – Manages multiple tasks at one time and quickly shifts attention among tasks under distracting conditions without loss of accuracy.
• Communication skills – Reads, writes and speaks fluent English with appropriate grammar, style and vocabulary; demonstrates strong written and verbal communication.
• Organizational ability – Demonstrates a systematic approach, is orderly, and excels at cutting through confusion and restoring order.
• Problem‑solving skills – Identifies, analyzes and solves problems, translating them into practical solutions.
• Client service skills – Consistently ensures the team provides attentive, courteous and informative service, gaining personal satisfaction from delivering great service.
• Intellectual ability – Accurately and consistently follows instructions delivered orally, in writing or via diagram.
• Mathematical ability – Adds, subtracts, multiplies, divides and computes rates, ratios and percentages; converts units of measurement.
• Computer skills – Uses computer and specialized software, including Microsoft Word, Excel, Access, Outlook, etc., comfortably and confidently.

Attitudes (WillDo)

• Initiative – Shows willingness and aptitude to use discretion in finding solutions, presenting options and ideas to enhance processes.
• Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals, exhibiting honesty, discretion and sound judgment.
• Cooperativeness – Willing to work with others, collaborating and compromising when necessary and sharing relevant information promptly.
• Flexibility – Open to changing situations and opportunities, willing to perform all assigned tasks.
• Independence – Performs tasks and duties without supervision.
• Tolerance for Stress / Resiliency – Maintains a positive, can‑do outlook, rebounds quickly from frustration and remains composed while dealing with stressful situations.

Special Working Conditions

• Ability to work at a computer for long periods.
• Confidence around pets (dogs, cats, birds, reptiles, etc.).
• Work may require more than 40 hours per week, including weekends and evenings.
• Requires mental processes for reasoning, remembering, mathematics and language in English.
• Noise level is moderately high.
• Requires ambulatory skills: standing, walking, stooping, kneeling, crouching, climbing, and lifting up to 50 pounds.
• Requires good hand‑eye coordination and arm‑hand‑finger dexterity to operate a keyboard and equipment.
• Requires visual acuity for close, distance, color, peripheral and depth vision, and ability to adjust focus.

Experience, Education and/or Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old for duties involving radiography and radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

Pay Range: $15.39 – $19.67 per hour (varies by experience, skill level, education and location).

Benefits

• Comprehensive medical, dental and vision insurance.
• Generous 401(k) and Roth retirement plans with company match.
• Student debt relief program for full‑time DVMs.
• Paid time off and holidays.
• Top‑tier mental health resources, including free coaching and counseling.
• Company‑paid associate life insurance and supplemental life insurance options.
• Company‑paid short‑ and long‑term disability insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Paid parental leave for birth and adoption.
• Continuing education allowance for eligible positions.
• Backup child and elder care, fertility and family‑building support resources.
• Digital exercise therapy program.
• Voluntary protection benefits (custom coverage).
• Legal plan for a wide range of legal needs.
• Identity protection support.
• Commuter benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.

About Us

Banfield is a community of caring people marked by diversity of thought, background and approach. Together, we’re committed to creating a better world for pets and fostering an inclusive environment where associates can be themselves while upholding their health and well‑being.