Client Service Coordinator - FULL TIME

A Caring Doctor (Minnesota), P.A.

Village of Farmingdale (NY)

On-site

USD 24,383 - 31,161

Full time

14 days+

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health, Dental, and Vision Insurance

Generous 401(k) and Roth retirement

Paid Time Off and Holidays

Continuing Education Allowance

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to help manage client and pet flow, promote wellness plans, and support the veterinary team with outstanding service.

You will greet clients, educate owners about pet health, process registrations, invoices, and prescriptions, and help maintain an efficient hospital environment for patient care and referrals. This role requires strong communication and multitasking in a fast-paced setting, with potential evenings/weekends.

Qualifications

High School Diploma or equivalent preferred.
18+ years old to handle radiography.
One year of customer service experience preferred.
Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) preferred.

Responsibilities

Promote hospital services and route flow of clients and pets to ensure superior client care and maximum productivity.
Maximize number of pets seen by the hospital team through an efficient hospital operation.
Provide professional, efficient and exceptional service by welcoming clients and pets and educating them about pet health.
Educate clients about Optimum Wellness Plans and preventive care.
Assist clients with documentation, pet information/history, and identification tags.
Process invoices, dispense prescriptions, sell retail products and schedule future appointments.
Maintain accurate balances and follow opening/closing procedures; conduct administrative tasks as needed.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional – Preventative care and OWs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma or equivalent

18+ years old to handle radiography

One year of customer service experience

Medical background preferred

Tools

Microsoft Office

Hospital software

Job description

Summary of Job Purpose and Function

The Client Service Coordinator (“CSC”) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures clear communication with associates and clients, and coordinates client and pet care in a friendly and efficient manner. The CSC influences client satisfaction and encourages referrals and repeat visits.

Essential Responsibilities and Tasks

Live and exemplify the Five Principles of Mars, Inc. within self and team.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our Wellness Plan clients.
Provide professional, efficient and exceptional service at all times by welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
Assist incoming clients by completing documentation, entering pet information and history, and providing identification tags.
Assist outgoing clients by providing instructions, invoices, dispensing prescriptions, selling retail products and scheduling future appointments.
Manage the finances by maintaining accurate balances and following opening and closing procedures.
Conduct administrative functions as necessary.
Perform other job duties as assigned.

The Five Principles

Quality – The consumer is our boss; quality is our work and value for money is our goal.
Responsibility – Demand total responsibility from ourselves and support others.
Mutuality – A shared benefit endures.
Efficiency – Use resources fully and avoid waste.
Freedom – Maintain freedom to shape our future and profit to remain free.

Hiring Qualifications / Competencies

Leadership
Customer Focus
Peer Relationships
Integrity & Trust
Action Oriented
Listening
Functional – Preventative care and OWPs
Communication Skills
Client Service Skills
Priority Setting
Time Management

Capabilities and Experience (Can Do)

Multi-task: manage multiple tasks simultaneously.
Strong communication skills in written and verbal English.
Organizational ability: systematic approach to assignments.
Problem solving: identify, analyze and create practical solutions.
Client service skills: deliver attentive and courteous service.
Intellectual ability: follow instructions accurately.
Mathematical ability: perform basic arithmetic and unit conversions.
Computer skills: proficient in Microsoft Office and hospital software.

Attitudes (Will Do)

Initiative: use discretion to solve problems.
Integrity: adhere to Banfield values and ethics.
Cooperativeness: collaborate and share information.
Flexibility: adapt to changing situations.
Independence: work without supervision.
Tolerance for Stress: maintain composure under stress.

Special Working Conditions

Work at a computer for long periods.
Interact with a variety of pets.
Work may exceed 40 hours per week, including weekends and evenings.
Reasonable physical abilities for lifting up to 50 pounds and basic mobility.
Exposure to pets, anesthesia, radiation, biological hazards, and controlled substances.

Experience, Education and/or Training

High School Diploma or equivalent preferred.
At least 18 years old to handle radiography and radioactive substances.
One year of customer service experience preferred.
Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) preferred.

EEO Statement

Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability.

Pay Range

$17.70 - $22.62 hourly (specific rate determined by candidate’s experience, skill level, and education; may vary by location).

Benefits