Client Service Coordinator (Dispatcher)

Air Comfort, Inc; Sarasota (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive weekly pay

Medical, Dental & Vision Insurance

Life insurance

401K with company 25% match

Paid holidays (including your Birthday

Paid vacation

Short & Long term disability

Employee discount on company-provided

Ongoing Training & Career Development

Job summary

Aqua Plumbing & Air Services, Inc. is seeking a Client Service Coordinator (Dispatcher) to join our Residential Service Department in Sarasota, FL.

This role will be the first point of contact for customers, handling inquiries, scheduling, and facilitating service delivery with our technicians. The ideal candidate will excel in communication, organization, and teamwork, supporting a high-paced office environment and contributing to customer satisfaction through accurate information and efficient

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office and customer service software.
• Positive attitude, team-oriented mindset, and professional demeanor.
• Coachable and motivated to seek out additional responsibilities.
• Ability to function well in a high-paced and at times stressful environment.

Responsibilities

• Provide exceptional customer service and administrative support to residential clients.
• Be the first point of contact from the initial call to service completion.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Microsoft Office

Customer service software

Positive attitude

Team-oriented

Coachable

Calm under pressure

Job description

Client Service Coordinator (Dispatcher)

Company: Aqua Plumbing & Air Services, Inc.
Location: Sarasota, FL
Schedule: M-F, 7:30 a.m. to 5:00 p.m.

About Us:

Aqua Plumbing & Air has been proudly serving Sarasota and surrounding communities for over 50 years. We are a trusted leader in residential and commercial plumbing, HVAC, electrical, and water treatment services. We are a family-owned business. Our team is growing, and we are looking for a motivated and customer-focused Client Service Coordinator to join our Residential Service Department.

Position Overview:

The Client Service Coordinator is responsible for providing exceptional customer service and administrative support to our residential clients. This individual will be the first point of contact for customers, ensuring a smooth and positive experience from the initial call to the completion of the service.

Essential Functions:

• Handle incoming calls, emails, and online inquiries from customers
• Schedule service appointments and coordinate withtechnicians
• Provide accurate information regarding services, warranties, and pricing
• Maintain detailed and organized records within our service management system
• Resolve customer issues or upscale to the appropriate team member when necessary
• Follow up on completed jobs to ensure customer satisfaction
• Collaborate closely with internal departments for efficient service delivery
• Perform other related duties as assigned

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Proficiency with Microsoft Office and customer service software
• Positive attitude, team-oriented mindset, and professional demeanor
• Coachable and motivated to seek out additional responsibilities
• Ability to function well in a high-paced and at times stressful environment

Work Environment: In Office Setting, indoor, temperature controlled

Physical Requirements:

• Sitting 8 to 10 hours per workday
• Occasionally lift/carry (20) lbs.
• Occasionally bend (at waist), reach above shoulder
• Continuous phone use, typing, and/or data entry 8 to 10 hours per workday

Benefits:

• Competitive weekly pay
• Medical, Dental & Vision Insurance
• Life insurance
• 401Kwith company 25% match
• Paid holidays (including your Birthday!)
• Paid vacation
• Short & Long term disability
• Employee discount on company-provided services.
• Variety of Company-paid support programs for you and your family!
• Ongoing Training & Career Development

EOE - Drug Free Workplace