Client Service Coordinator - Business Support - Mankato, MN

Federated Insurance; Mankato (MN); On-site; USD 35,000 - 47,000; Full time

Job summary

Federated Insurance is seeking a Client Service Coordinator - Business Support to support Sales Representatives and provide outstanding client service. The role involves handling inquiries, processing service requests, and coordinating with internal teams to ensure timely, accurate results.

A two-year degree or equivalent experience is required, with a preference for three years in customer service and familiarity with office software.

Qualifications

• Two-year degree or equivalent experience.
• Prefer a minimum of three years' customer service experience; one year in a call center or inside sales environment.
• Strong computer skills with proficiency in Office programs and an ability to work in multiple applications.
• Ability to successfully complete the training program; including learning about Property & Casualty and Life/Disability insurance concepts and coverages.
• Self-motivated with a high degree of personal responsibility. Juggles multiple competing priorities and tasks.
• Demonstrates problem-solving skills with attention to detail.

Responsibilities

• Support Sales Representatives while delivering exceptional service to clients.
• Act as a primary point of contact for client inquiries and service requests; prepare quotes, proposals and renewal documentation.
• Collaborate with internal teams to ensure timely and accurate submissions and maintain strong client relationships.

Skills

Customer service

Office software

Communication skills

Problem solving

Education

Two-year degree or equivalent experience

Job description

Who is Federated Insurance?

At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.

Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect. We strive to create a work environment that embodies our core principles and values. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities. Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.

What Will You Do?

We are looking to add new teammates to join our growing Client Service Coordinator - Business Support team! The Client Service Coordinator plays a vital role in supporting Sales Representatives while delivering exceptional service to clients. Acting as a key partner to the sales team, this position provides proactive operational, organizational, and client support to help drive business growth and maintain strong customer relationships. This role serves as a primary point of contact for client inquiries, handling service requests, processing policy changes, and collaborating with internal teams to ensure timely and accurate results. Success in this role requires strong attention to detail, communication skills, and the ability to manage multiple priorities in a fast-paced environment. In addition, responsibilities include preparing quotes, proposals, renewal documentation, gathering and verifying client information, and ensuring submissions are accurate and completed on time. No prior insurance experience is necessary - we provide excellent training.

AdditionalQualifications Needed:

• Two-year degree or equivalent experience
• Prefer a minimum of three years' customer service experience; prefer one year in a call center or inside sales environment
• Strong computer skills with proficiency in Office programs and an ability to work in multiple applications
• Ability to successfully complete thetrainingprogram;including learning aboutProperty & Casualty and Life/Disability insurance concepts and coverages
• Self-motivated with a high degree of personal responsibility. Juggles multiple competing priorities and tasks.
• Demonstrates problem-solving skills with attention to detail

You will go through a 10-week classroom training program that begins on Monday, January 25th, 2027. The hours during training are 7:30 am – 4:00 pm. Hours after training are 8:30am - 5:00 pm.

Client Service Coordinator - Business Support pay range is $25.20-$34.20. Starting salary will be $25.20.

What We Offer

We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering accommodating competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You.

Employment Practices

All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.

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