Account Coordinator | Team Mustang

Team Velocity Marketing; United States; Remote; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation

Wellness programs

Job summary

Team Mustang is seeking an entry-level Account Coordinator to support the Customer Success Team remotely across the Continental U.S. with ET/CST hours preferred.

This salaried role requires strong communication and organizational skills, plus a basic understanding of marketing, automotive advertising, and agency processes. You will coordinate deliverables and collaborate with cross-functional teams to drive client success.

Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, or related field.
• 0-2 years’ professional experience.
• Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, preferred.
• Proficient in Microsoft Office.
• Extremely organized and detail-oriented.
• Must be a critical thinker.

Responsibilities

• Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and Apollo®.
• Assist with preparation of Customer Success documents, meeting agendas, reporting decks, and client communications.
• Document client meeting discussions and conference calls.
• Maintain communication with Account Teams on deliverables’ status.
• Assist with resolving client questions in a timely manner.
• Help solve production issues and escalate when needed.
• Understand clients’ goals and organize deliverables for productive campaigns.
• Update and maintain Clients’ Consumer Portal(s).
• Learn and maintain knowledge of compliance and co-op requirements for all manufacturers.
• Support Account Management with additional tasks as needed.
• Work ahead on client deliverables and plan in advance.

Skills

Excellent communication

Organizational skills

Time management

Written communication

Education

Bachelor's degree in Marketing, Advertising, Communications, or related field

Tools

Microsoft Office

Job description

All Jobs > Account Coordinator | Team Mustang

Full-time

Description

As an entry-level Account Coordinator for the Customer Success Team, you must possess superior communication skills and have working knowledge of Agency-Client relationships and processes. You work closely with Regional Account Directors (RADs), and the Production and Onboarding team members to ensure timely deliverables. You will develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You are driven to provide the highest level of customer service. Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results.

This is a full-time, salaried, remote position. Employee must be located within the Continental U.S., EASTERN of CENTRAL TIME ZONE preferred, but all are welcome to apply who can support 8:30 AM-5:30 PM (ET) business hours.

Ideal Candidate

You understand integrated marketing strategies, including traditional and media. You understand urgency of deadline. You continually strive to meet or exceed expectations in all aspects of your role, from supporting client accounts to proactively contributing and collaborating with the team. You have a solid understanding of digital marketing. If you have an understanding of the Automotive Dealership Industry (Tier 3), In-House Dealership Marketing, and/or Automotive Advertising/Agency, that’s a plus!

Responsibilities

• Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®
• Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
• Participate in and document Client meeting discussions and conference calls
• Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes
• Assist with resolving Client questions and needs in a timely manner
• Work to problem-solve production issues and errors; elevate issues, as needed
• Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results
• Update and maintain Clients’ Consumer Portal(s)
• Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers
• Support Account Management team with additional tasks, as needed
• Work ahead on client deliverables; what you know in advance, do in advance

Additional Responsibilities

• Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
• Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
• Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
• Continually seek ways to add value to the Client / Agency relationship

Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or related field
• A minimum of 0-2 years’ professional experience
• Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, preferred
• Proficient in Microsoft Office
• Extremely organized, task and detailed-oriented
• Must be a critical thinker
• Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
• Demonstrated ability to proactively take ownership of projects
• Ability to establish priorities and objectives
• Must be flexible in a fast-paced, ever-changing environment
• Must maintain focus and constructive behavior under pressure

Compensation

This entry-level position offers competitive compensation, starting at $48,000+ annually, commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.

ABOUT TEAM VELOCITY

Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.

Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.

Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.