Client Service Coordinator - 001249

Banfield Pet Hospital; Wake Forest (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading veterinary services provider is seeking a Client Service Coordinator to enhance client experience and manage hospital operations. The role involves welcoming clients, educating them about services, and ensuring efficient service delivery. Ideal candidates will demonstrate strong communication and client service skills, with a focus on teamwork and efficiency.

Qualifications

• Strong communication skills in English, both written and verbal.
• Ability to multi-task efficiently under distracting conditions.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Provide professional, efficient, and exceptional service.
• Manage finances with accurate balances and proper procedures.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Job description

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Summary Of Job Purpose And Function

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming and efficient manner, encouraging clients to return and refer others.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and manage client flow for optimal care and productivity.
• Maximize the number of pets seen through a productive hospital operation.
• Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring their comfort, and educating them about health needs.
• Educate clients about Wellness Plans, preventative care, and hospital services.
• Assist incoming clients with documentation, entering pet information, and prompt service.
• Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and scheduling.
• Manage finances with accurate balances and proper procedures.
• Conduct necessary administrative functions.
• Perform other duties as assigned.

The Five Principles

• Quality: The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility: Total responsibility from ourselves and support from others.
• Mutuality: Shared benefits that endure.
• Efficiency: Use resources fully, waste nothing, and excel at what we do best.
• Freedom: Freedom to shape our future, supported by profits.

Qualifications and Competencies

Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Communication Skills, Client Service Skills, Priority Setting, Time Management.

Capabilities and Experience

• Ability to multi-task efficiently under distracting conditions.
• Strong communication skills in English, both written and verbal.
• Organizational skills to systematically carry out tasks.
• Problem-solving skills to identify and resolve issues.
• Client service skills to provide attentive and courteous service.
• Ability to follow instructions accurately.
• Mathematical skills for basic calculations.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industry: Veterinary Services