Client Service Coordinator - 005029

Banfield Pet Hospital; Cary (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading pet hospital is seeking a Client Service Coordinator to manage client interactions and ensure efficient operations. This role involves welcoming clients, educating them on services, and maximizing pet visits while maintaining high service standards. The ideal candidate will have strong communication skills and a focus on customer service, contributing to a positive client experience.

Qualifications

• Fluent in English with strong written and verbal communication skills.
• Ability to multi-task efficiently under distracting conditions.

Responsibilities

• Manage the flow of clients and pets through the hospital.
• Promote hospital services and manage client flow.
• Provide professional and exceptional service to clients.

Skills

Leadership

Customer Focus

Excellent Communication Skills

Client Service Skills

Time Management

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures effective communication with associates and clients, and coordinates care in a friendly, welcoming, and efficient manner. The role encourages client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc.: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
2. Actively recruit new clients by promoting hospital services and managing client flow to ensure excellent care and team productivity.
3. Maximize pet visits through efficient hospital operations supporting wellness plan clients.
4. Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring their comfort, and educating them on pet health.
5. Educate clients about wellness plans, preventative care, and hospital services.
6. Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
7. Assist outgoing clients with instructions, invoices, dispensing prescriptions, retail sales, and scheduling appointments.
8. Manage finances with accurate balances and proper procedures.
9. Perform administrative functions as needed.
10. Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The customer is our boss; quality and value are our goals.
• Responsibility: We demand responsibility from ourselves and support others.
• Mutuality: Shared benefits ensure enduring relationships.
• Efficiency: Use resources fully, waste nothing, and focus on core strengths.
• Freedom: Freedom to innovate and profit sustains our future.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Skills
• Knowledge of Preventative Care and OWPs
• Excellent Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE

• Ability to multi-task efficiently under distracting conditions
• Fluent in English, with strong written and verbal communication skills
• Organized and systematic in approach
• Strong problem-solving skills
• Consistently attentive, courteous, and informative in client service
• Ability to follow instructions accurately and provide directions